Project Manager Software
Resume:
Mohammed A. Uddin
Palatine, IL 60067
847-***-**** **-****@*******.***
SUMMARY
A results-oriented, senior technical writer and project manager with a
strong customer focus and experience in coordinating resources and
implementation of projects on time and within budget. Proven success in
analyzing, testing and improving processes to improve customer
satisfaction. A skilled communicator and facilitator with experience in
team building and driving improvements across multiple levels of the
organization.
COMPUTER/SOFTWARE EXPERIENCE
. Analyze and repair computers.
. Proficient in: Microsoft Suite (Word, Excel, PowerPoint), Framemaker,
Paint Shop Pro, Adobe Illustrator, RoboHelp, FLARE. Experience working
with PTC Arbortext Editor (Epic Editor), XML, HTML, web design.
PROFESSIONAL EXPERIENCE
YASKAWA INC. - Drives and Motion Division, Waukegan, IL
Yaskawa is the world's largest manufacturer of ac drives and motion control
products, including adjustable frequency drives, servo amplifiers,
servomotors, machine controllers, and motion controllers.
Technical Writer/ Project Lead
2011 - Current
. Creation of hardware manuals, including illustrations, describing
implementation/specifications of AC drives and data cards.
. Project lead for translation of manuals from English to French Canadian,
Portuguese and Spanish.
. Translation of miscellaneous documentation from Japanese to English.
MOTOROLA INC., Arlington Heights, IL
A Fortune 100 company that provides enterprise, home and network mobility
solutions, and mobile devices.
Technical Writer/ Project Management 2000 - 2009
Managed the gathering and writing of technical information from multiple
sources to produce accurate, concise and well-written product information
in an easily accessible format for customers. Also managed a team of
contracted employees in India.
. Achieved 100% on time delivery of all technical product information.
. Greatly improved technical product layout and content navigation for
internal/external customers, resulting in clear, concise and useable
information for customer.
. Trained and managed out-sourced personnel with an emphasis on improving
work processes and tools resulting in a more efficient work team,
improved communication and meeting customer needs.
. Implemented reliable back-up system ensuring that no customer information
was lost.
. Overhauled processes to deliver 50% higher quality and product
documentation efficiency.
. Implemented electronic binder/CD-ROM media and user-friendly presentation
of technical data, eliminating the need for production of CDs for
customers, resulting in a significant savings of time and money.
Mohammed A. Uddin Page Two
MOTOROLA INC. (continued)
. Reduced download time by 50% for delivery of product documentation for
external customers, resulting in more efficient delivery of information
to customers.
. Created documentation pertaining to hardware, software and licensing
requirements for platforms/subsytems.
Technical Writer/Software Engineer 1995 - 2000
Created hardware and software manuals by working with all levels of
hardware and software engineers. Well versed in the engineering
environment to administer/write all needed information, and ensuring that
all data was presented accurately and in a user-friendly format,
including creating illustrations.
. Published product bulletins, allowing customers to have current
information about how to resolve potential problems.
. Developed and validated customer documentation after manuals were
written, ensuring that all systems worked as they were documented.
. Coordinated interface with cross-functional project management teams
including establishing a solid foundation with hardware/software
engineers to discuss and pro-actively problem solve potential problems,
ensuring that customers always had up-to-date and accurate data.
Electronic Technician 1992 - 1995
Tested, analyzed and repaired boards and systems. When defect patterns
were discovered, improved or developed software to eliminate problems.
. Implemented defect identification processes to minimize defects and made
quality improvements (including training operators pertaining to these
processes and troubleshooting techniques).
. Analyzed and repaired subsystem boards (including schematics reviews and
technical specifications publications).
. Improved processes for reducing test system failures by 40%.
. Calibrated and made quality improvement of test equipment and software
changes resulting in improved efficiency.
. Tested and made system improvements for efficiency and quality
control/assurance.
. Supported technicians on software/hardware and testing issues
Cellular Infrastructure Maintenance Operator 1989 - 1992
. Subsystem board assembly.
. Tested and repaired boards.
. Subsystem analysis and repair
. Quality control/assurance of manufacturing equipment and board
inspection.
EDUCATION
BSEE, SouthBank University, England, UK
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