Customer Service Insurance

Raquel Russell

**** ***** *****, ******* * A ****3

(C) 360- 941- 9708 (E) r ************@*******.***

C areer Focus

Experience more than 4 years in the field of commercial lines and 11 years

transportation insurance sales with the great knowledge of the customer service

procedures, standards, planning techniques, scheduling, marketing and

qualifying/underwriting prospects and current transportation clients. Exceptionally

good communication and interpersonal skills with the sound ability to influence and

persuade. Strong team player with the proficient ability to create and compose

reports and a wide of consistency in diverse community. Self motivated with little

supervision required.

Summary of Skills

Responsibilities includes calling Responsibilities include the

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policy holders to explain the terms development and supervision of

and conditions of the policies, the preparation of insurance,

calculate premium, customize the delivery of sales material and

insurance programs which also promotion of programs. Developed

covers a variety of risks and and maintained contact with the

helped the clients. Sell various clients. Implemented and

types of insurance to individual or developed successful marketing

business. Developed and techniques.

maintained fleet accounts Frontline underwriting for

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consisting of over $2,000,000 insurance carriiers included fleet

million in revenue. Ensure that the accounts such as hazmat

requirements are fulfilled. Obtain haulers, taxi cabs, commercial

and provide information when trucks hauling steel, lumber,

claims are made. mobile homes, containers, buildling

materials and sanitation.

A ccomplishments

Attended TCA and ATA conferences annually and successfully built relationships

with direct insurance carriers and prospects.

Professional Experience

08/2007 - 05/2011 McGriff, Seibels & Williams Inc Portland, OR

Account Executive

Provided and serviced a high volume revenue book of transportation and small

commercial lines business while responsible for marketing/frontline underwriting

new fleet transportation prospects across the country.

09/1999 - 07/2007 RIS Insurance Services Inc Anacortes, WA

Account Manager

Serviced, reviewed, researched and negotiated coverage's for small commercial

lines and transportation clients; frontline marketing/underwriting for new fleet

transportation prospects.

10/1996 - 09/1999 Unity Group Inc Bellingham, WA

C ustomer Service Representative

Serviced a personal lines book of business and some commercial lines.

Education

1996 Skagit Valley college, Mount Vermon, WA, USA

Paralegal

Concentration in Paralegal

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Related coursework: law

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K eywords

Account management, account collections, client relations, marketing and

underwriting; small business commercial lines and fleet transportation clients and

prospects.

Contact this candidate