Customer Service Human Resources

ERA MARCHA

**** *********** ****. *** *** Owings Mills, MD 21117

*********@*****.*** (C) 610-***-****

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EDUCATION

Bachelors of Science Degree in Business Administration in Human Resources

(May 2011)

TEMPLE UNIVERSITY, Philadelphia, PA

CERTIFICATE: People First Certificate

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EXPERIENCE HIGHLIGHTS

QVC Corporate Headquarters, West Chester, Pennsylvania August

2009- December 2010

Human Resources Intern

SUMMARY: Support Talent Acquisition and Benefits Team in daily

administrative duties

RESPONSIBILITIES:

. Create and mail Leave of Absence and FMLA folders

. Manage and administer Employee Recognition Program

. Respond to general Benefits and Employment Administration question via

email or phone

. Utilize People Soft database in order to update and maintain HRIS

records

. Screen candidates and post jobs

. Schedule interviews and meetings

. Oversee maintenance of employee files, supported department personnel

in creating new files, filing employee information, and controlled

access to files

. Coordinate travel arrangements and meetings

. Sent out communications regarding new employees to different

departments at all levels

. Perform administrative duties such as copying, filing, faxing and

typing

Gallagher Benefits Services, Radnor, Pennsylvania June

2009- August 2009 Benefits Consultant Intern

SUMMARY: Supported Benefits Consultants and Producers in preparing

proposals and daily administrative duties

RESPONSIBILITIES:

. Accompany producers while making sales calls and meeting with clients

and negotiating with underwriters.

. Utilize internet search engines and cold call techniques to compile

call lists of potential candidates

. Assist team in preparing proposals by gathering data and marketing

materials.

OSI Restaurants, Pennsylvania/Maryland

October 2005- Present

Corporate Trainer/Bartender/Server

SUMMARY: Provide strong leadership and teamwork along with exceptional and

accurate customer service for Bonefish Grill and Outback Steakhouse

RESPONSIBILITIES:

. Train new bartenders and servers- trained over 45 servers and

bartenders in 3 different locations

. Maintain and create new hire training schedule

. Provide excellent customer service- received numerous guest

compliments and Employee of the Month award at least once a year

ERA MARCHA

9104 Thistledown Road. Apt 378 Owings Mills, MD 21117

*********@*****.*** (C) 610-***-****

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QUALIFICATIONS PROFILE

TECHNICAL PROFICIENCIES:

Proficiency in Microsoft Office (MS Word, Excel, Power Point and Outlook).

Extensive Excel knowledge such as math equations, calculations, V-lookup

and pivot tables.

KEY STRENGTHS:

Enthusiastic, creative and driven. Finely tuned analytical and research

skills with dedication to clear communication and presentations. Adept at

maintaining an exceptional rate of productivity, accuracy and efficiency;

well organized and proficient with details.

SPECIALTIES:

Customer Service, Client and Vendor Management, Strategic Planning and

Execution, Training and Development

Contact this candidate