Human Resources Customer Service
Resume:
C ARISSA C . L OPEZ
*** ******** *** #**** ****, CA 92821 626-***-**** ****************@*****.***
HARD-WORKING, MOTIVATED HUMAN RESOURCES REPRESENTATIVE LOOKING TO UTILIZE MY EXPERIENCE, WORK
ETHICS, AND KNOWLEDGE THAT ALLOWS FOR LEARNING CAPABILITIES, GROWTH, AND ADVANCEMENT.
KEY SKILLS
Knowledge of HIPPA and Privacy Laws Full Life Recruitment Cycle
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Knowledge of Federal & State Healthcare Laws Management of the Clerical Float Pool
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Knowledge of Basic Employment Law New Hire Orientation Facilitator
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Knowledge of Federal I-9 Form Management of Requisitions via PeopleSoft
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PROFESSIONAL EXPERIENCE
ST. JOSEPH HOSPITAL Orange, CA
Recruitment Coordinator 5/08 to Present
St. Joseph Hospital is a values-based Catholic healthcare provider that is commitment to excellence. The
hospital was established by the Sisters of St. Joseph of Orange in 1929 and remains one of the largest hospitals
in the Orange County region with 525 beds and is home to over 3,800 employees.
Responsibilities of the Recruitment Coordinator:
Advertise “hard to fill” positions via external websites (Monster.com, CareerBuilder.com, National Kidney
•
Foundation and NurseWeek.com)
Assist the director with recruitment cycle of management level positions
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Pre-screen applicants to ensure candidate meets minimum qualifications
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Schedule & coordinate interviews
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Manage the background check process of prospect employees
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Conduct Professional References, if needed
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Primary Source Licensure for Clinical Positions
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Set up new hires for Employee Health Assessment
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Ensure Completion of New Hire Paperwork including the Federal I-9 Form.
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Input New Hire Data via PeopleSoft.
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Front Lobby Coverage, if needed
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Support the Director of Recruitment with administrative needs
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Responsibilities of the New Hire Orientation Facilitator:
Present federal & state laws that govern the healthcare industry, as part of the hospital’s general
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orientation program.
Coordinate the entire program by scheduling dates for new calendar year, ordering breakfast & lunch,
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notifying presenters of changes, and updating material in master PowerPoint slides.
Schedule meetings to review material content with subject matter experts to ensure material is updated,
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per the Joint Commission & Department of Public Health requirements and guidelines.
Set up & facilitate Orientation biweekly.
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Streamline Processes by creating written standards of process
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Responsibilities of Managing Staffing Vendors:
Manage clerical temporary assignments with agency vendors.
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Coordinate with managers & agency personnel for job placement
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Ensure temporary member meets hospital & state healthcare regulations, Per the Joint Commission and
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Department of Public Health guidelines.
Ensure temporary members receives ID badge and parking instructions from Safety & Security
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Coordinate contract negotiation with Agencies.
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Responsibilities of Managing the SJO Clerical Float Pool:
Manage the hospital internal pool of 21 clerical float employees that are placed on assignments throughout
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the hospital.
Manage and update job descriptions
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Recruit and hire for open positions
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Interview qualified candidates
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Extend employment offer
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Manage the on-boarding process
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Streamline Processes and Procedures
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Facilitate department orientation training for new employees
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Heavy Communication with assignment manager and float pool employees
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Process, edit & adjust timesheets via Kronos
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Assist with employee relations concerns
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Interim Recruiter (April-July 2010)
Managed 72 open positions via PeopleSoft
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Responsible for the full life recruitment process for clinical and non clinical position
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Provided staffing and recruitment guidance to managers and employees
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Acted as a liaison between managers & new hires
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Conducted in person Interviews
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Extended Employment offers
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Rescinded Employment offers
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Negotiated employment salaries
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Facilitated meetings with client group managers to determine recruitment strategies of open positions.
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Advertised employment opportunities via PeopleSoft, Monster.com, CareerBuilder.com, National Kidney
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Foundation and NurseWeek.com.
HOUDINI, INC. / WINE COUNTRY GIFT BASKETS Fullerton, CA
Human Resources, Staffing Supervisor 8/02 to 5/08
Houdini Inc. is a leading supplier of upscale food and wine gift baskets. Assortments are sold at America's top
warehouse clubs, mass merchandisers, liquor retailers, specialty stores, catalog companies and internet sites.
Houdini, Inc is home to over 350 employees and primary staffs seasonal employees for the busy Christmas
season.
K ey S kill s:
Responsible for hiring 700 seasonal customer service representatives and data entry clerks within a 3 month
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timeframe.
Phone screened, interviewed & extended employment offers to qualified candidates.
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Coordinated New Employee Orientation.
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Supervised staff members of 8 seasonal Human Resources Assistants.
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Assisted with Sexual Harassment Training.
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Assisted with Open Enrollment.
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Managed special projects with written procedures, written job descriptions and written expectations and
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standards for the Staffing team.
EDUCATION
UNIVERSITY OF PHOENIX, AXIA– Phoenix, AZ
Associates of Business Management 2011- Present
MT. SAN ANTONIO COLLEGE- Walnut, CA
Human Resources Certification I, 2008- Present
JOHN A. ROWLAND HIGH SCHOOL- Rowland Heights, CA
General Education- Diploma Received
TECHNOLOGY SUMMARY
MS Office (Word, Excel, PowerPoint) PeopleSoft Kronos Facebook Linked-In
REFERENCES
Rosie Lopez
Human Resources Manager
Houdini, Inc.
Adesa Khoushabeh
Recruitment Coordinator
St. Joseph Hospital
626-***-**** ****************@*****.***
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