Customer Service Sales

DONALD CISLO

**** ******** ***** #****, *** Diego, CA 92122 630-***-**** ******.*.*****@*******.***

MARKETING & SALES MANAGER

Manufacturing / Distribution / Logistics

Expert at leveraging operations and reorganizing conglomerate functions; promoting marketing initiatives, profit

margins and medium channels to deliver exceptional business results across fortune 1,000 companies. Possess a

record of achievement integrating innovative strategies to enhance market share, revenue growth and obtain

forecasted targets. Tenacious and proficient in analyzing needs and devising solid plans to optimize ROI while

driving top line and bottom line expansion in competitive markets. Results oriented and versatile professional

with a strong work ethic and natural leadership capabilities to clearly articulate performance improvement avenues

and driving cross/intra-functional teams to mutual goals as an diversity specialist.

CORE QUALIFICATIONS

Budgeting/Financial Planning Brand Awareness/Promotion New Product Launch

Strategic/Target Marketing Project/Program Management Contract Negotiations

Customer/Public Relations Research/Analysis/Data Mining Business Development

PROFESSIONAL EXPERIENCE

2009 – 2010

STAPLES INTERNATIONAL, INC., San Diego, CA

Business Development Manager

Devised marketing approaches based on KPI (key performance indicators), including AOV (average order value),

direct-marketing responses, closing ratios, product segment purchasing patterns, ad sales cycle turnaround, and

more. Influenced accounts to enhance procurement processes by leveraging marketing initiatives and trends

Accomplishments:

Augmented revenue $3.4 million annually through introduction of marketing campaigns targetin g large

medical groups.

Obtained 190% of quotas via integration of direct marketing strategies to CXOs and purchasing managers.

Achieved #1 in District for Sales volume due to effective Salesforce.com analytics.

Attained Sales Excellence Awards and Executive Recognition 15 months consecutively.

Enhanced account activations 34% through instituting an account setup process which also effectively

streamlined revenue channels.

Orchestrated successful negotiations and contract management for mid-to-large size markets including

Fortune 1,000 companies.

December 2004 – May 2009

ENTERPRISE HOLDINGS, LLC., Spokane, WA

Operations/Branch Manager (April 2007 – May 2009)

Compiled and mined data to establish market price points and to identify up-sell opportunities. Implemented

regional target marketing campaigns responsible for the acquisition of company’s top target accounts. Delivered

monthly and quarterly revenue forecasts and marketing plans to the Regional Vice President and conducted

internal area and regional meetings speaking publicly to large groups on topics such as consumer behavior, sales

techniques, time management, negotiation skills, and enhancing operating profit. Trained 10 employees to

become successful in supervisory roles and won numerous awards for Operating Profit, Revenue Growth, Fleet

Growth, Customer Service, and Employee Retention

Accomplishments:

Maximized sales 2009 – 161%, 2008 – 149%, 2007 – 136%, 2006 – 120%, 2005 – 112% by effectively

leading teams to adapt to market conditions and promoting double digit growth during a difficult market era.

Supervised operations of 12 sales representatives that ranked 11th in revenue upgrades out of 6,000 varies

markets in the company. Implemented instrumental changes to call center leading to boost in sales traffic.

Decreased costs 35% via integration of changes in key operational processes.

Continued

DONALD CISLO Page 2 of 2

Improved customer service scores by 45% to some of the highest in the corporation through incorporation of

customer value initiatives.

Assistant Sales Manager (June 2005 – April 2007)

Represented the company’s Corporate Core Values Council as an elected official, supervised customer service,

operations, staff, facilitated human resources activities including; training, evaluation and performance measures.

Ensured the branch complied with company policies, procedures, rules and regulations and all applicable laws, as

well as the consistent application of proper underwriting practices, including auditing of rental contracts. Oversaw

sales and marketing efforts, negotiation of payment plans, accounts receivable, collections and fleet operations

Accomplishments:

Increased profitability 20% via establishing corresponding price points and analyzing market trends.

Generated an increase in fleet of 19% and profit – 20% via creation of a tracking program which allowed for

analyzing market trends and establishment of price points in a highly competitive industry

Drove customer service scores to 27% through restructuring procedures, reducing wait times, upgrading fuel

and optional insurance.

Augmented process improvements 27% and ensured quality of customer service scores.

Sales Representative (December 2004 – June 2005)

Provided rental assistance to new and existing customers as well as external business partners including;

insurance adjusters or agents, dealerships, auto body shops, road-side assistance and national reservations to

obtain appropriate information regarding the status and availability of rentals and customers’ vehicles. Collected

account receivables and vehicles, applied appropriate rental charges and handled all forms of customer payments.

Accomplishments:

Achieved a promotion to management faster than any other employee in regional history from hard work and

determination.

“#1 Top Producer” in an exclusive Sales Elite Group as well as gained recognition for high customer service

scores and service feedback

Conducted speaking engagements to groups of other representatives on tips, tricks and sales techniques.

Produced $1 million in annual sales by interacting and servicing twice as many customers as a typical

representative.

Engendered a 68% close ratio compared to the company average close ration of 34% and greatly affected

branch’s bottom line.

November 2002 – June 2005

DMC SELLERS, Santa Barbara, CA

Owner

Delivered custom service, highly effective advertisements and manage d product distribution. Founded an e-

commerce company which distributed products to online consumers in both domestic/international service realms

Accomplishments:

Grew company operations from zero to profiting more than $15,000 annually on a part-time basis.

ADDITIONAL EXPERIENCE

June 2000 – July 2002

VECTOR MARKETING CORPORATION, Elgin, IL,

Branch Sales Manager (June 2001 – July 2002) / Field Sales Manager (FSM) (June 2000 – June 2001)

1994 – 2000

ANTENEX, INC., Chicago, IL, Product Manager/Various Positions

EDUCATION

KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY, San Diego, CA, Master of Business

Administration. Graduated with Honors Distinction.

WESTMONT COLLEGE, Santa Barbara, CA, Bachelor of Science in Business and Economics

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