Human Resources Management
Resume:
Madeline Torres-Goff, MS, PHR
Harvest, AL 35749
Email: ********@***.***
Summary of Qualifications:
Highly skilled and versatile Human Resources professional with proven strengths that include assessing
organizational needs, setting strategic direction, and implementing initiatives that enhance corporate
performance. Areas of expertise include Management/Employee Training & Development, Staffing,
Employee Relations, Succession Planning, Performance Coaching, and Team Building. Experienced in all
aspects of labor laws (Federal and State), DOL, FLSA, FMLA, COBRA, Worker's Compensation, and
benefit administration. Trained in EEO/ADA law, AAP writing and investigating sexual harassment
complaints. Knowledgeable in the administration of the Service Contract Act (SCA).
Bilingual: English/Spanish. Willing to travel 50%.
Developed and provided the following training:
• ADP Human Resources module • Train the Trainer
• Employment Law 101 • Leadership Training
• Total Quality Management • Teambuilding Exercises
• Supervisory Training •
Granted: DoD Top Secret clearance
Professional Experience:
01/04/2010 – 8/11/2010, HR Manager, System Studies and Simulation Inc., (S3) Huntsville, AL 35806
- Reported to the Business Administration Director, and CEO. Led a team of 8 Human Resources
professionals.
Provided current and prospective employees with information about policies, job duties, working
conditions, wages, opportunities for promotions, and employee benefits.
Administered compensation, benefits and performance management systems, and safety
programs.
Advised managers on organizational policy matters such as equal employment opportunity and
sexual harassment, and recommend needed changes. Analyzed and modified compensation and
benefits policies to establish competitive programs and ensure compliance with legal
requirements.
Planned and conducted new employee orientation to foster positive attitude toward organizational
objectives.
Served as a liaison between management and employees by handling questions, interpreting and
administering contracts and helping to resolve work-related challenges.
Planned, directed, supervised, and coordinated work activities of subordinates and staff relating to
employment, compensation, and employee relations.
Analyzed training needs to design employee development programs.
Provided bi-weekly Lunch & Learn sessions to all employees on topics ranging from Contracts
Administration, Policies and Procedures, Time Charging, ISO9000 Compliance, and Employment
Law.
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Wrote directives advising department managers of company policy regarding equal employment
opportunities, compensation, and employee benefits.
Served as a Human Resources Specialist classifying jobs and preparing necessary documentation
in support of the job grading system - government contract personnel performed duties from more
than one specialization, and typically required cross-referencing to one or more related
classification standards.
Involved in performing full range of classification and position management-related duties.
Analyzed organization for productivity and efficiency gains, and provided recommendations to
management on the most effective position/skill mix and organization structures.
Analyzed statistical data and reports to identify and determine causes of personnel problems and
develop recommendations for improvement of organization's personnel policies and practices.
Conducted exit interviews to identify reasons for employee termination.
Represented organization at personnel-related hearings and investigations.
Studied legislation to assess industry trends.
10/07 – 1/3/2010, Huntsville Emergency Medical Services, Inc. (HEMSI) – Huntsville, AL – Director
of Human Resources – Reported directly to the CEO, and mentored an HR professional.
Performed workforce planning and analysis for EMS Technicians at Huntsville Emergency
Medical Services, Inc. (HEMSI).
Worked with management to support the development of top-level strategic workforce analyses
and plans that addressed relevant issues to assure that future core business objectives were
achieved as HEMSI evolved over the short- and long-term.
Participated in the formulation of and/or formulated recommendations for HEMSI staffing
strategies that addressed management of Full-time Equivalents (FTEs), organizational personnel
ceilings, and regular and part-time assignment ratios.
Provided workforce analyses regarding diversity, hiring, promotion, attrition, and workforce
capabilities and competencies.
Supported HEMSI organizational diagnosis and modeling activities to identify workforce
capabilities, current dynamics, turnover, and possible gaps in order to support the growth of
HEMSI organization.
Worked closely with management and the supervisory team to determine the staffing forecast to
meet project employment needs.
Developed and implemented recruiting plans to fulfill projected workforce needs.
Developed and maintained company’s HR Policies and Procedures.
Provided counsel and advice to management on employee relations issues, including performance
management, employee relations, and conduct issues.
Reviewed complaints and grievances, provided advice on the preparation of disciplinary and
adverse actions, and advised management of options and resolution approaches.
Directed and administered benefit programs including but not limited to Medical, Dental, Vision,
Disability, Life, 403(b) Retirement option, and Paid Time Off leave.
03/2007 – 10/2007, Torres Support Services, Inc. – N/A – President/CEO - Provided consulting
services to small start-up businesses in the areas of Human Resources, Quality Assurance, Training and
Development, and Procurement.
Madeline Torres-Goff Page 3 of 4
07/07/2003 – 03/2007, Infinity Technology, Inc. – Huntsville, AL – Human Resources Reported
directly to the CEO/President. Led a team of 4, and 2 Program Manager in support of the NASA Shared
Services Center contract located at NASA Stennis Space Center, Stennis, MS; and the NASA Technical
and Administrative Support Services contract at NASA Dryden Flight Research Center at Edwards Air
Force Base, Edwards, CA.
Reduced payroll error from 80% to zero by drafting and implementing a Payroll Standard
Operating manual.
Provided oversight of Administrative Services, Human Resources, Front-Desk, Security Services,
and Payroll functions.
Planned, directed, and reviewed the efforts of 15 to 20 employees engaged in
programming/budgeting, financial management, program evaluation, and procurement.
Planned for accomplishment of the assigned functions by dividing functions into specific project
and work areas based on overall program objectives, project urgency, skills, and manpower
availability.
Developed Infinity’s Affirmative Action Plan to meet the requirements dictated by government
agencies.
Updated policies and procedures to conform to all state and federal practices. Interpreted and
applied company policies and procedures as well as labor laws, rules, and regulations.
Developed and implemented salary structures and administrative guidelines in accordance with
company compensation policy, and applicable contractual compensation structures.
Developed and implemented a companywide process improvement plan to mainstream processes
and procedures to improve workflow, reduce “non-value added tasks,” and increase productivity.
01/2000 – 07/2003, Raytheon Technical Services Company, Kwajalein Employment – Huntsville, AL
– Employment Manager, Kwajalein Employment Office – Reported directly to the Human Resources
Director, and led a team of 5 Human Resources professionals.
At the Raytheon CONUS office - reduced employment staff from 12 to 5 personnel; and reduced
operating cost by 40% in 2000.
Directed the recruiting, hiring, and Raytheon Employee Placement (Expat) program for the
United States of America Kwajalein Atoll (USAKA).
Talent acquisition analyst/strategist approach resulting in the recruitment, hiring, and retention of
highly skilled engineers in support of the U.S. Army’s Reagan Test Site.
Assisted managers in developing manpower and hiring plan for USAKA.
Identified and hired highly skilled technical candidates to deploy to the U.S. Army's Reagan Test
Site (RTS), Kwajalein Atoll for an initial deployment commitment of two years.
Duties included a combination of resume/application intake, interviewing, eligibility verification,
referrals to supportive services, and orientation, classroom instruction, and regular follow-up in
working and executing managers’ manpower plan.
Coordinated Career Fair events and mailed recruiting materials to the event locations.
Met and exceeded recruiting, hiring and retention expectations by utilizing recruiting resources
such as state employment offices, career and job fairs, headhunters, internal postings, and social
networking media.
Served as Human Resources liaison to other departmental managers and supervisors advising on
general employee relations matters, offered counsel on Human Resources procedural matters,
provided counsel to employees and resolved issues.
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OTHER EMPLOYMENT/MANUFACTURING:
CINRAM, DVD/CD Mfg. plant, Anaheim, CA, Human Resources Manager, 1993 -1997
BASF, Coatings and Colorants Mfg. plant, Anaheim, CA, Human Resources Representative, 1989 –
1993
VOLUNTEER WORK:
Habitat for Humanity, Clean-up volunteer, Summer 2006
North Alabama Society of Human Resources Management, Certification Director, 2000
Education:
• Embry-Riddle, Redstone Arsenal, Huntsville, Alabama, Pursuing Graduate degree certificate in
Integrated Logistics Management
• Chapman University, Orange, California, Master of Science in Human Resources Management,
5/1996, GPA: 3.65
• University of Phoenix, Fountain Valley, California, Bachelor of Arts, Business Management,
8/1993, GPA: 3.51
Professional Affiliations:
Society of Industrial Security Professionals – Member March 2010
Society of Human Resources Management – Member since April 1999
Additional Training/Certifications Information:
Contracts Administration – University of Huntsville, Huntsville, AL, 2003
Facility Security Officer, 2005
Raytheon Six Sigma Specialist Training, May 2003
Professional in Human Resources (PHR) – Human Resources Certification Institute, 2001
References available upon request
Contact this candidate