Sales Customer Service

Cynthia Botham

**** ****** ***** ************@***.***

Castle Rock, CO 80104 Home 303-***-**** / Cell 303-***-****

Qualifications Summary

Specialties

Professional Background

Education and Training

Professional Affiliation

Dynamic training and instructional design professional with success in creativity and problem solving. Outstanding

ability to forge strong collaborative relationships with internal and external business partners. Strong

communication, organizational and time management skills easily transferrable into any industry.

Learning Management System

Microsoft Office Suite

Adobe Captivate

Curriculum Design and Management

Leadership and Call Center Training

Webinar Facilitation

DISH Network - Englewood, CO (2010)

Documentation and Training Specialist II

Created and maintained Inside Sales New Hire Curriculum and Training Manual.

Employed new classroom strategies for interactive participant engagement.

Used technical applications including Microsoft Office and Adobe Captivate.

Qwest Communications, Inc./CenturyLink – Denver, CO (2003 – 2010)

Instructional Designer (2005 - 2010)

Primary liaison for all training related Verizon Wireless and DIRECTV initiatives.

Collaborated with other departments to create statistical and analytical reports.

Provided leadership to a team of 5 designers for Quarterly Promotion releases.

Developed, wrote and edited internal commercials for employees.

Corporate Trainer (2004 - 2005)

Mentored and trained new sales and customer service employees.

Facilitated courses on effective communication, leadership and best practices.

Kept apprised of new training methods and upcoming products to ensure current and effective training programs

for sales personnel.

Sales and Service Associate (2003 - 2004)

Exceeded customer expectations through focused problem solving abilities.

Increased product sales goal by 25% a month.

Subject Matter Expert on various products/services.

DeVry University - Bachelor of Business Administration.

(Anticipated Graduation Summer 2012).

The American Society for Training and Development (ASTD).

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