Quality Assurance Customer Service

L ANA D UBOVA

**** ******** ***., ***. ** • Brooklyn, New York 11235

917-***-**** • ********@*****.***

SEN IOR-LEVEL: Quality Assurance/ Business Analyst

Highly skilled professional with more than 10 years of demonstrated expertise executing top-notch

business analysis and quality assurance for leading corporations. Technology specialist with experience

gathering user requirements and converting them into system specifications throughout the full

software development life cycle projects with

7 years of Quality Assurance and Software Testing experience involving complex client/server and web

based applications. Successfully executed projects in ecommerce, Financial, and Healthcare domains

and willing to work in challenging environment in any domain/industry. Excellent communication,

analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.

Quality Assurance • Product Development & Delivery • Web Development • Solution Generation •

Documentation Business Analysis • Problem-Solving • Research • Testing • Trouble-Shooting •

T racking • Work Flow & Gap Analysis

PROFESSIONAL EXPER I E NCE

ANN TAYLOR, I nc. New York, New York • 05/2010-P resent

Ann Taylor Corporation ((NYSE: ANN.inc) is represented by two brands: Ann Taylor & LOFT, operated

935 stores throughout the United States, District of Columbia and Puerto Rico. $2.2 billion in sales in

2008.

E Commerce Consultant

Working as the QA Analyst for Ann Taylor eCommerce Replatform Project. Ann Taylor initiated this

p roject with the aim of moving from FRY’s ecommerce platform to ATG Commerce Suite. Manage

requirements of QA, including creating test plans and test cases, executing manual and automated

tests, providing usability input and interfacing with other members of the team. Provide consistent

status reports regarding the progress of ATG development. Investigate reported problems and assign

issues to the appropriate team members.

• Create project plan, test cases, execute them and adjust as necessary with E-commerce technical

vendor.

• Preparing status reports and presenting to upper management

• Assist in t roubleshooting production issues and resolve them through site management tool

• Involved in end to end testing of AnnTaylor.com and LOFT.com websites – merchandise browsing,

order placement, gift cards, promos, store locator, Innotrac integration, inventory testing and

Customer Service Centre (CSC) tool – telephonic order placements, merchandise returns, and

exchanges, price adjustment, damaged goods, and shipping issues

Resume

D I G I TAS H EALT H, New York New York • 02/2010-04/2010

The leading multi-channel digital experience agency.

Business Analyst (F reelance)

Worked as the Business Analyst for User Experience for eServices Platform Implementation (eSP)

p roject. A project to provide a common framework for BMS brands to deliver content to Health

Care Professionals.

The eServices provides BMS with the capabilities in areas such as authentication and authorization,

content management, analytics and reporting, personalization, search and customer/physician servicing

a reas center support.

• Created Business Level Use Cases in order to document & support business processes to be

executed on the BMS eServices Platform (eSP)

• Assists the Business User in defining the new process and identifying t raining needs.

BARNES & NOBLE, I nc., New York, New York • 04/2009–09/2009

The world’s largest bookseller, a member of the Fortune 500 and an employer of 37,000 booksellers in

approximately 800 stores and all 50 states.

B usiness Analyst (Consultant)

Worked as the Business Analyst for Mertchandasing department for Inventory Management System –

being migrated to .Net platform – for new requirements/enhancements, building business use cases, and

testing. Inventory Management System is used to place purchase orders for various divisions (stores,

i nternet, college etc.) based on inventory and sales and by distribution centers for supply chain

management.

• Meeting with business users to understand enhancements and preparing business requirements

documents (functional requirements) for development team.

• Prepared business process models; used Visio to create use case diagrams.

• Conducted testing of the clients merchandising applications that have been developed primarily

on .Net platform

• Conducted UAT. Wrote SQL queries in Oracle for data manipulations.

REDCATS USA, New York, New York • 2008–2009

Global leader in home shopping for apparel and home furnishings that draws on a multichannel

network of catalogues, e-commerce, and stores. 4.33B € in sales in 2006.

E Commerce Consultant

Part of team that created an international e-commerce platform, maintaining and improving the French

website LaRedoute (http://www.laredoute.fr), a t ier e-commerce system responsible for ~2M€ daily.

Design and implement improvements/enhancements to sites, such as the checkout process, account

management, and secure login. Manage project development and system improvements and consistently

meet tight deadlines. Serve as the point of contact for internal application support fielding questions

and solving complex problems on a dynamic web-based application. Provide second-line support to

Resume

i nternal users. Create and execute test plans for manual and automated QA testing. Translate

business/functional requirements into test requirements and track status with tracking tools.

• Improved quality of work performed by enhancing team’s understanding of website layers.

• Led peers to debug issues and create best practice sets for use in future projects.

• Experience in all phases of the Software Development Lifecycle (SDLC).

• Primary contact for internal application support, fielding questions and solving complex problems.

• Develop and implement test cases. (User Acceptance Testing).

CEL L F IS H M E D IA L LC ( HAC HE T TE F I L IPACCH I M E D IA U .S.), New York, New York •

2007–2008

Leading developer of wireless entertainment products (ringtones, images, games) and online social

networking services. Operator of the largest interactive response business in Germany and a leading

p rovider of mobile content and services in Europe and North America, as well as the largest premium

SMS chat community in North America.

Business Analyst

Worked as the stats department liaison, reporting and delivering all requests for information.

T roubleshot problems to ensure timely and accurate delivery of reports to end users. Created and

maintained documentation to be used by technical team and business users in WIK I. Performed quality

assurance on financial reports (Pyramid, Revenue Reports) and all new requests. Created SQL queries.

Designed, created, and tested Crystal reports.

• Worked directly with clients and researched market needs to gather information to discover how to

best develop projects.

• Analyzed data from marketing and financial reports and performed requirements study and

analysis.

• Analyze data from various sources such as portals, extranet. Stats status for marketing.

• Participated in the launch of the company's social networking website and WAP portal.

KAP LAN I NC. (T HE WASH I NGTON POST CO MPANY), New York, New York • 2006–2007

Leading provider of e-testing software, including K12 educational services, a family of products for

teacher/school/district-facing applications that provide access to lesson plans, test content, test scoring,

and student test data.

Q uality Assurance/Build Engineer

W rote test plans, test cases, and production releases. Developed product requirements and led design

reviews and ongoing QA support. Worked with engineers to plan component and system testing. Built

p roducts using build scripts for production releases. Worked on multiple projects in 2 tiered

environment after design through implementation. Monitored milestones to ensure timelines and

deliverables were met. Participated in product requirement and design reviews. Researched and

i mplemented new an improved testing methods, processes, procedures, tools, and systems for

repeatability and reliability.

Resume

• Wrote test plans, test cases and tested their enterprise web-based teacher tool that aggregates state

test results into class lesson plans.

• Provided QA support role during production outages and emergency situations.

I B M CORPORAT ION, New York, New York • 2000–2006

Global leader in information technology products, services, and solutions.

Quality Assurance Analyst/Web P roducer Creative Services, I B M.com, I B M (2001–2005)

Worked in QA, web design, and production for IBM.com. Managed numerous mission-critical projects

for IBM.com. Performed functional testing (manual and automated) for web-based standards, load

testing, critical path testing, and functional testing. Ensured websites were compliant with company

standards, GWA standards, and w3/v8 standards. Developed, deployed, and maintained dynamic and

static content for website. Served as lead for QA on various projects, including global industries,

healthcare & life sciences, and education. Developed, deployed, and maintained

dynamic and static content on the IBM.com sites.

• Worked on and used a variety of special pages on the IBM.com site, including Configurator, Request

a Quote, TAF, eCoupon, and EPP Newsletter.

• Served as client and vendor liaison on IBM.com client projects, keeping projects on schedule and

w ithin budget, and supporting internal initiatives, including large-scale cross-client/brand projects

and drive-to-Web campaigns.

• Participated in the 24/7 Manage-Now /Support team to resolve emergencies and defects for the IBM

Web sites.

• Performed testing, loading through deployment of many commerce releases, 4,1, 4.2, 4.3, R1, R2.

• Automated Web application testing performed coding standards, load testing, critical path testing,

and functional testing.

• Participated in pilot projects to validate new tools and evaluate functionality of toolsets for

I BM.com.

• Expert in IBM p roprietary Content Management Tool (CMT).

Web Developer Cross Business P roduction/User Experience, I B M.com, I B M (2000–2001)

Built and maintained web pages and website using HTML, XHTML, Javascript, CSS, and graphic

p roduction tools. Performed troubleshooting of content tool, server, and connectivity issues for

p roduction team. Updated product database information, using a data and content management

i nterface system, as well as dynamic and static content on public and private sites, including SAO

pages, home/home office, feature promotions, and product pages. Redesigned and performed user

experience development. Published files on UNIX environment and created commerce f low within

I BM.com. Research for new technologies such as XML and XSL.

• Updated dynamic and static content on the public and private sites, including SAO Pages,

Home/Home office, Feature Promotions, and Product pages.

• Oversaw redesign and user experience development and implemented and produced pages coded in

X ML on a daily basis.

Languages: CGI, PHP, C#, ASP.Net, JavaScript, VB Script, CSS, DHTML, XML, HTML, Perl

Operating Systems: W indows 95/98/Me/2000/XP/NT/3.1, UN IX, AIX, MAC, MS-DOS

Resume

Software: I BM CMT, Teamsite, HomeSite, FTP, Filezilla, Lotus Notes, PhotoShop, WebKing, XmlSpy,

MS SQL Server 7.0, Perforce, LMS, Bugzilla, TestTrack, Wiki, Quick Base, Crystal Report 10, MS

Reporting Services 2005, RUP, UML, Toad for Oracle 10g, Mercury Test Director, QTP, Quality Center,

Selenium, Visio, Microsoft Office (Word, Excel, PowerPoint)

E D UCAT IO N

Chi ron Business Solutions, Jersey City, NJ

B usiness Analyst T raining

Polytechnic University, Brooklyn, New York

Advanced courses in Computer Science

State University of Technology, St. Petersburg, Russia

Bachelor of Science in Engineering

State University of Art and Cultu re, Kiev, U k raine

Bachelor of Arts, Art adviser

Resume

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