Project Manager Training

L u i g i Tu f a n o

Marblehead, MA

*******@****************.*** 781-***-****

Profile:

Over ten years of experience directing the development of blended corporate training and organizational

development programs. I have a solid background in course facilitation and educational curriculum

development working with multi national corporations and academic institutions. Adept at managing the

development of effective blended adult distance learning programs in multiple media and languages,

creating dynamic enterprise on boarding solutions for increased new hire productivity and delivering

robust customized ancillary training documentation, including:

Extensive experience with open source and commercial Learning Management Systems (LMS), Virtual

Learning Environments (VLE), Continuous Professional Education (CPE) and Computer Based Training

(CBT) platforms, such as: Moodle, Blackboard, WebCT, Lotus LearningSpace, CyberExtension,

FirstClass and WebTrain.

Extensive experience using the Systems Approach to Training (SAT) methodology and the Criterion

Referenced Instruction (CRI) methodology to improve training development.

Experience using SCORM, CLCIMS, LCMS, CMS, OLC, OCW, LSS and CMC.

Adept at implementing E Learning training development solutions both synchronous and asynchronous

methodologies.

Extensive background facilitating instructor led classroom, train the trainer and virtual training module

development and delivery.

Results driven leader at developing and clarifying the training change management transformation vision

by engaging stakeholders and cross functional teams at all levels.

Effective performance driven results achieved through gathering training metrics, evaluations, exams and

project plans through a Managed Learning Environment.

Establish the framework for implementing computer based training and distance learning programs and

for developing training metrics and ancillary technical documentation.

I have consulted for Fortune 500 corporations, the US Treasury Department, USAID, the South

African Government, Time Warner, Compaq Computers, CTC Communications, Independent Systems

Operator, Digital Equipment Corporation, Foliage Software Systems, Wheelhouse Software Corporation

and Dimension Initiatives Group.

Academic Education:

Completed a Master's in Communications Degree from Northeastern University in Boston, MA in

June 1994.

Secured Bachelor of Science (International Business) Degree from the City University of New

York’s Zicklin School of Business (Baruch College) in Manhattan, NY in June 1990.

Technical Certifications:

Boston University Waltham, MA

Business Systems Analyst May 2006

Northeastern University Boston, MA

Technical Writing April 1999

Northeastern University Boston, MA

Training & Organizational Development September 1998

Technical Skills:

LMS/LCMS

LCDS

Authoring Tools

Adobe Captivate

Adobe eLearning Solutions

On Demand

MS Learning

Macromedia Flash

MS PowerPoint

Adobe Acrobat

SCORM

Adobe FrameMaker

Visio Professional

Adobe Photoshop

Adobe RoboHelp

Rational Rose

Enterprise Architect

MS Project

MS Excel

MS Visual SourceSafe

HTML

Blackboard

Moodle

ATutor

OLAT

Sakai

GeoLearning

Webinars

Professional Experience:

Censura Solutions 2005 Present

Tr ai n i n g a n d C u r r i c u l u m D eve l o p me n t C o n s u l t a n t NYC & M A

Significantly improved audience training performance by developing departmental,

corporate and individual employee training performance objectives that have increased blended

distance learning program productivity and greater retention of course modules.

I have dramatically improved customer facing course offerings through the

implementation of proven best practice training methodologies that have resulted in increased

performance metrics and training revenue for many of my client’s.

Developed effective blended global training programs that included: gathering

business requirements, initial training needs assessments, creation of customized curriculum,

audience specific exams, pre and post training assessments and instructor led classroom and

virtual training.

Implement a strict evaluation process for clients in order to build a dashboard of

training and documentation metrics for each change management objective, using the SAT and CRI

methodologies and CLCIMS and VLE platforms.

Past Client Engagements:

New Hampshire Institute of Technology 2010 2011

Contract Distance Learning Course Developer/Adjunct Professor

Developed blended courses in technical writing for NHTI that include instructor led course

curriculum along with computer based distance learning modules for the continuing education

division.

Dimension Initiatives Group (DIG) 2005 2011

Contract Training and Technical Documentation Consultant New York, NY

DIG has been my primary client for the past five years. I have worked as a lead training

consultant on numerous projects as a sub contractor developing training programs and technical

documentation for many of the engagements where DIG was the primary vendor conducting

software implementations.

Managed the development of training modules and technical documentation for DIG’s custom

software Implementations.

Developed blended learning programs and curriculum consisting of instructor led classroom and

virtual training courses, online modules, webinars, audio and video podcasts and all the ancillary

training manuals and technical documentation for multiple audiences.

Developed blended training programs and technical documentation for multiple global audiences

for customized software implementations for SAP, Siebel and home grown applications.

Resort Sports Network 2004 2005

Contract Training and Documentation Consultant Portland, ME

Acted as project manager for the development of a training infrastructure using the IAD and SAT

methodology as well as the LMS and LCMS.

Rolled out instructor led and online training curriculum for internal personnel, mid level managers

and executive level managers in the organizational development series.

Created the entire course curriculum for RSN’s online training portal and for classroom instructor

led learning modules.

Developed and wrote numerous technical manuals for their resort communication portal,

including: user guides, installation and administration manuals, quick start guides and all the

ancillary training course documentation, slides and instructional aides.

US Treasury Department 2003 2004

Contract Technical Writer Boston, MA

Managed and wrote a large technical documentation set for the US Treasury Department’s

Pay.Gov web portal which was created to allow corporations to pay their taxes online directly to

any federal agency.

Developed the design, documentation conventions, style and content for an end user guide,

installation and administration manuals, quick start guide and ancillary technical documentation.

CTC Communications 2001 2003

Training & Technical Documentation Project Manager Waltham, MA

Acted as project manager on CTC’s implementation of a string of homegrown software

applications undertaken to retire many of their legacy systems.

Developed training assessments, training development plans, online and classroom curriculum,

instructor led training courses and distance learning modules.

Created technical documentation to coincide with the training program, including: end user

guides, installation manuals, administration manuals, quick start guides, tool guides and all the

graphics and images contained in the documentation.

Siebel Systems 1998 2001

Technical Documentation and Training Development Manager Burlington, MA

Managed and assisted in the design and development of the initial release of the

documentation for the Siebel Enterprise Application and the technical manuals used

by application administrators, marketing administrators, system administrators and

application developers, as well as course curriculum for training Siebel’s customers.

The documentation and training structure I created for Siebel’s course offerings

and technical documentation program assisted in making the training group (that

later became professional services) a revenue generating department that now

produces significant revenue each year.

United States Agency for International Development (USAID) 1996 1998 Contract Project

Manager for SA Country Program Strategy Paper Pretoria, RSA

Successfully managed the development of a five hundred page Country Program Strategy

Paper (CPSP) covering proposed aid programs to South Africa for the years 1997 to 2002.

Managed the research, data collection and writing effort for the CPSP for the development of

tertiary educational programs and native job training courses for South African funded programs

through USAID.

Educational Opportunities Council (NGO) 1995 1996

Contract Consultant for SA Training Redevelopment Program Johannesburg, RSA

Worked with senior level South African Government Officials to develop and implement

methodologies to deliver adult learning programs and for tertiary educational programs.

This program was funded mostly through the United States Agency for International Development

and was a high profile project during the initial years of democracy in South Africa after the fall of

Apartheid. The program was primarily focused on providing equal opportunity for training and

education for all South Africans.

US Government Position:

Central Intelligence Agency (CIA) 1990 1995

Directorate of Operations Boston, MA & South Africa

Area Expert for South Africa.

University Level Teaching Experience:

Eastern Nazarene College 2001 2005

Adjunct Professor of Business & Management Quincy, MA

Worked part time as an adjunct professor for the accelerated adult bachelors degree program in

international business, management and technical writing for the LEAD Program, offered through

Eastern Nazarene College.

University of Johannesburg 1994 1996

Professor of International Business & Writing Johannesburg, RSA

Worked at the Technikon of the Witwatersrand during and after the fall of Apartheid as a professor

of business and assisted the technikon in developing new international business curriculum.

Northeastern University 1992 1994

Adjunct Lecturer of Business Writing and ESL Boston, MA

Lectured undergraduate and some graduate level students on International Business Writing,

Business Communications and English as a Second Language.

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