Customer Service Sales

Hard-working administrative professional eager to leverage 8 years of

experience to secure a clerical/merchandising position. Highly organized

and skilled at a variety of tasks including:

. Shipping & receiving

. Office organization & administration

. Records & database management

. General bookkeeping

. Phone support & customer service

. Filing & data entry

Related Experience

AUDIOBAHN, INC., Pottstown, PA

3/2008-

12/2010

Shipping & Receiving Manager/Purchasing assistant

(Position terminated due to economic cutbacks)

Generated purchase orders for various job and sales orders; placed

orders with vendors and followed up to ensure materials were shipped and

delivered on promised date; conducted research and communicated with

vendors and manufacturers regarding product availability and payment;

received orders from vendors and resolved any issues; generated sales

orders and invoices for walk-in and internet store sales; corresponded with

customers regarding product availability and order status; processed

payments in QuickBooks; processed shipments with UPS, Fed-Ex, and various

LTL carriers; monitored inventory; handled customer inquiries, billing

questions and service requests (phone/email); performed data entry work and

general clerical tasks.

Key Results:

. Oversaw the timely and accurate processing of purchase orders,

invoices, credit memos and payment transactions

. Established and maintained effective working relationships with

vendors

. Created databases and spreadsheets that improved inventory management

and facilitated the resolution of customer order inquiries

. Worked to reduce shipping costs through the continual evaluation of

shipping procedures and options.

. Contributed to customer satisfaction and retention by ensuring the

consistent, timely processing and shipping of orders

FAITH OUTREACH CENTER, Mt. Joy, PA

5/2008-6/2011

Director of Media and Music

(Resigned position due to relocation)

Recruited, trained and developed volunteers for all areas within the

department; oversaw purchasing and maintenance of audio/visual equipment;

developed and managed department budget; scheduled and coordinated weekly

rotations of technicians and musicians; participated in planning and

leading of weekly services.

Key Results:

. Created and implemented job description positions and procedures for

each area of the department

. Researched new technology and oversaw purchase and integration of new

audio/visual equipment systems

. Trained users on these systems and served as primary troubleshooter,

contributing to significant time and cost savings

MEDIA SUPPLY, INC., Exton, PA

1/2005-

3/2008 Customer Service/Production Associate

Processed customer orders for Touchstone Home Products; coordinated

shipping and installation logistics; conducted internet and phone customer

sales support; coordinated with vendors, sales staff and accounting

department; generated graphics layout for CD and DVD duplication jobs;

operated duplication machines and oversaw job production from start to

finish.

Key Results:

. Excelled within deadline intensive environment, ensuring the accurate

and completion of all projects

. Demonstrated the ability to efficiently learn new organizational

processes and procedures

. Implemented system/database to quickly determine lowest LTL shipping

costs to various areas of the country

Other Experience

VALLEY FORGE CHRISTIAN COLLEGE, Phoenixville, PA

9/2003-5/2011

Adjunct Music Faculty

(Resigned position due to relocation)

Instructed saxophone students on one-on-one basis to ensure high-

level performance and advancement of saxophone skills; taught woodwind

class.

Itinerant Music Minister

6/1996-present

Perform in various churches and venues throughout the U.S. and overseas

Education

Montgomery County Community College, Blue Bell, PA

Completed some coursework in accounting

Valley Forge Christian College, Phoenixville, PA

B.S. in Music, 1998

Berkshire Community College, Pittsfield, MA

A.S. in Criminal Justice, 1995

Other Interests

Music, reading, tennis, baseball & biking

Contact this candidate