Customer Service Manager

Rebecca L. Abdelquader

**** ** ** ** ******* FL *3023

**********@*****.***

954-***-****

OBJECTIVE

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Dedicated professional looking for a long term career to learn and grow

with a well established company. Experienced working in fast-paced

environments demanding strong organizational, technical, and interpersonal

skills. Committed to superior customer service, confident and poised in

interactions with individuals at all levels. Detail-oriented and

resourceful in completing projects; able to multi-task effectively.

Capabilities include:

- Customer Service & Relations - Word Processing & Typing 65 WPM

- Computer Operations - Accounts Payable/Receivable

- Filing & Data Archiving - Excel/Quick Book Knowledge

- General Accounting - Payroll

- Telephone Reception/Dispatch - Managing Front Office

EMPLOYMENT

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Bekah's Towing & Recovery- Office Manager - August 2007 - July 2011

- Manage office of towing company.

- AAA contractor as well as many other motor clubs. In charge of as many

as 10 employees at any given time.

- Answer phones & dispatch calls

- In charge of all accounts payable & receivable.

- In charge of all filing and all office duties to keep organization in

office.

- In charge of weekly payroll.

Le Cordon Bleu College - Financial Aid/Default Manager

September 2004 -August 2007 - 3221 Enterprise Way Miramar, FL 33025

- Helping students complete FASFA to receive financial aid for tuition.

- Setting up students with private loans to cover tuition.

- Seminars with students before graduation to help financially educate

and prepare to repay student loans.

- Keep track and report all past due payments for uncollected loans.

- Calling and collecting payments of loans once students graduate.

- Skip tracing to search for students who have not made any effort to

repay loans.

South Trust Bank - Head Teller/Platform Customer Service Representative

July 1997 - September 2004- 1401 E Hallandale Beach Blvd. Hallandale, FL

33009

- In charge of vault as well as all tellers making sure all balancing

was in order.

- Run teller window

- Provide customer service for all customer banking needs.

- Opening new accounts such as checking, savings, cd's, etc.

- Responsible for meeting monthly loan closing goals.

- Process loans such as mortgages, equity lines, automotive, and

personal.

Education

Hallandale High School - 1993- 1997 - Graduate

BCC - 1 year 6 mo- Business Administration

*References available upon request*

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