Customer Service Sales

Paula C. St. Martin

**** *. ********** ? New Orleans, LA 70117 ? 504-***-****

*************@*****.***

Bookkeeping Skills

Highly organized and detail-focused bookkeeper with track record of

accurately and efficiently supporting overall accounting activities.

Excellent written and oral communication skills, problem resolution

capabilities, and a high level of confidentiality.

Professional Experience

New Orleans Bar Association, New Orleans, LA (2007-Present)

Bookkeeper/ Publications Director (2008-2011)

Membership Coordinator (2007-2008)

. Expertise in developing and delivering monthly, quarterly and

annual Profit and Loss statements and Balance Sheets for management

within strict deadlines

. Keen ability to provide timely and frequent financial information

that supports corporate goals and objectives

. Excellent technology skills; including QuickBooks, Microsoft Office

Access, quickly incorporate proprietary applications and new

methodologies

. Proven ability to identify and implement improvements to streamline

processes and increase efficiency and productivity

. Create invoices and collect on overdue accounts. Research and

resolve billing and collection disputes.

. Interact with external clients and vendors on a regular basis,

cultivating strong professional relationships

. Manage financial transactions, A/P, A/R and recording keeping with

strict attention to detail

. Prepare monthly membership reports

. Maintain membership database for 3000 + members

. Design and email members weekly E-newsletters

. a monthly calendar of events with updated information

. Manage and edit publication of quarterly magazine and monthly

calendar of events

. Write and distribute all press releases

First Bank & Trust, New Orleans, LA (2007)

Deposit Operations Representative (2007)

. Responsible for handling all returned items and processing of

charge-backs to the respective demand deposit accounts

. Verified new demand deposit and savings account setups and

signatures on checks

. Handled confidential information and interacted with all levels of

management

. Processed foreign items and credited customer's account in

respective time frame

Paula C. St. Martin - Page 2

XPEDX, Houston, TX (2006-2007)

Customer Service Representative (2006-2007)

. Received telephone sales calls, quotation requests, faxes and will

call orders

. Provided inventory and pricing information

. Coordinated with outside sales, purchasing, billing, management and

credit on customer issues and concerns

. Produced and negotiated customer quotations and proposals

. Assisted outside sales in order processing and customer service

. Contacted will call customers when stock backorders items were

ready for pickup

FIRST BANK & TRUST, New Orleans, LA (2000-2005)

Supervisor of Cash Management Operations (2004-2005)

Lead Cash Management Specialist (2001-2004)

Cash Management Specialist (2000-2001)

. Managed daily operations with department staff of 20 employees

. Reviewed employee's daily reports to ensure optimal cash needs were

met per the customer's criteria

. Oversaw research and correction of outstanding reconciling items on

both vault cash and bank due from general ledgers

. Ability to multi-task variety of duties simultaneously including

answering phone calls, responding to 300+ emails daily, assisting

employees with questions, acted as a liaison between cash

management, technical support, sales, armored vendor carriers and

ATM customers

. Handled all new ATM installation setups, de-installations and

reinstallations as per the ATM customer's request

. Responsible for reviewing work performance with employees and

handled disciplinary actions when applicable

Harrah's Casino, New Orleans, LA (1999-2000)

Supervisor of Environmental Services (2000)

Administrative Assistant (1999)

. Provide executive-level administrative support to the Director of

Environmental Services and twelve supervisors with a demonstrated

ability to improvise, improve procedures, and meet demanding

deadlines

. Prepared and organized reports and proposals for management level

meetings

. Manage capital purchases and direct vendor relations

. Managed daily activities of staff, employee scheduling and duty

assignments

. Responsible for conducting employee interviews, department hiring

employee evaluations, disciplinary actions and terminations

Education

University of New Orleans, New Orleans, LA

BS in Business Management, 1996

References Available Upon Request

Contact this candidate