Customer Service Sales

Carrie Rousseau

**** ******* ****, ********, **** 43231

**************@*****.*** ? 623-***-****

Customer Service Representative / Travel Agent - Skills and Abilities

. Offer 16+ years of cross functional sales and customer service

experience in corporate call centers and private travel agency

environments.

. Demonstrate exceptional research, time-management, and problem-

resolution skills.

. Effectively communicate with people of all ages and cultural origins.

. Detail-oriented, efficient and skilled at time-management.

. Able to develop good working relationships with all levels of people

and departments within an organization.

. Proven effective communicator with polished telephone, interpersonal,

and writing skills.

. Manage customer complaints with sensitivity, tact, and attention to

prompt customer service.

. Skilled in maintaining a calm and reassuring demeanor during high-

pressure situations.

Professional Experience - Accomplishments

. Acted as agent trainer responsible for providing support to new

trainees through mentoring, observation, and feedback.

. Demonstrated ability to build positive client relationships. Known

for maintaining a high client retention rate.

. Commended by clients for providing excellent customer service, and for

being knowledgeable, efficient, and friendly throughout the sales

process.

. Experienced with Microsoft Office products.

. Worked independently to determine methods and procedures for new

assignments.

. Consistent top producer with call monitoring scores, phone time, and

schedule adherence.

. Skilled in handling the public with professionalism and sensitivity.

. Personable and flexible; work extremely well with co-workers.

. Handled the tasks of providing customer service and travel assistance

in a confidential nature.

Work History

Customer Service Agent / Executive Travel Counselor, American Express

Centurion

Phoenix, Arizona from June 2007 - June 2011

Senior Travel Consultant, Carlson Wagonlit Travel

Phoenix, Arizona from July 2005 - June 2007

Bookstore Assistant, Vineyard Church

Westerville, Ohio from December 2004 - May 2005

Reservationist / Lead Agent, World Travel BTI

Dublin, Ohio from January 2000 - December 2004

Leisure Travel Counselor, AAA Ohio Auto Club

Worthington, Ohio from February 1996 - December 1999

Education

Columbus ParaProfessional Institute, Columbus, OH 1995

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