Management Administrative Assistant

Kelly Quintero

**** ** **** **, ******* Creek, FL 33073

786-***-**** (mobile)

********@*****.***

Professional Skills:

. Detail oriented and analytical skills

. Computer skills include Windows and Microsoft Office (advance

knowledge of Excel, Word, Access and Power Point).

. Trained in accounting fundamentals including preparation of financial

statements, adjusting and closing entries, among others.

. Excellent interpersonal skills developed while servicing customers on

a daily basis.

. Effective in a highly disciplined environment with formal procedures

that are needed to meet regulatory and security requirements.

. Experienced using banking applications for transaction processing and

customer information management.

. Management skills include employee training in procedures and job

responsibilities as well as monitoring employee performance.

. Able to multi-task and work under pressure.

. Effective team member and strong individual contributor.

. Bilingual in English and Spanish.

Work Experience:

CITIGROUP, Fort Lauderdale, FL 2007 to 2010

Operations Support Specialist

. Assist US clients with the opening/updates of securities accounts.

. Plan, review and analyze documentation for the implementation of

and/or updates of global Securities Products for the Americas Hub

(ACASH).

. Participate, support and ensure 48 hour turn around time for

country/hub requests.

. Interface directly with the countries, Relationship Managers, Account

Managers, as well as clients to obtain and satisfy documentation

requirement for US and global custody accounts.

. Provide a quality check of work being submitted through the ACASH Hub,

and capture metrics for active deals.

. Assist Senior Management in special documentation projects.

. Ability to multi-task and project management experience.

. Support of the Tax Operations Department on regulatory and compliance

issues related to US Internal Revenue Service withholding and

information reporting requirements.

. Review and analyze client tax documentation, W-8 forms and W-9 forms,

along with review of related documentation (know-your-customer, anti-

money laundering, account set-up, etc.).

Workflow Specialist

. Scanning/indexing and management of Citidocs (document management

system) images.

. Electronic Banking documentation review.

. Liaison with countries for backend set-ups and confirmations for third

party electronic cross border setups.

. Training for countries in the Citidocs management.

. Manage the Business Relationship Manager (BRM) work queue for cross-

border entitlement activation.

. Manage the account reservation process.

. Distribute and track Citidocs requests.

. Review and process US Delivered Products.

. Assist in the production of metrics for the department using SQL and

RAG status analysis.

WASHINGTON MUTUAL, Boca Raton, FL 2005 - 2007

Processing Representative - Cash Management

. Research, analyze and accurately process Consumer Loan payments and

payoffs.

. Maintain department time frames and standards.

. Maintain supporting files and records.

. Perform clerical and routine office assignments in support of

department objectives.

. Perform other relevant duties as assigned.

Senior Teller

. Supervision and training of teller staff to ensure all activity

complies with bank policy and regulations.

. Oversee tellers' daily transactions and verify their work.

. Responsible for managing the branch vault (receiving and handling cash

supply).

. Processing customer financial transactions.

. Ensure daily operations are in balance.

. Active identification of fraudulent activity so as to prevent

potential losses to the bank.

. Identifying and selling Washington Mutual products and services.

. Address customer questions/concerns and follow-up referral to internal

resources for resolution.

. Establish and manage customer accounts.

. Continuous and proactive education on all matters related to new

products and services.

. Versed in use of Visual Banker and HOST.

. Winner of Front Line Recognition for being in the top 2% nationwide.

CENTRO MEDICO LAS AMERICAS, Miami, FL 2004 - 2005

Administrative Assistant

. Coordinated daily operations and handled office tasks such as

correspondence, committee minutes, shipping, file management and

database administration.

. Bookkeeping tasks included recording and reconciling of account

transactions.

. Served as a liaison to vendors; recognized for negotiating favorable

accounts, reserves and terms.

. Helped in the preparation of employment taxes, as well as other

government forms.

. Responsible for the reconciliation of the company bank account.

. Worked independently to determine methods and procedures for new

assignments.

Education:

Master of Business Administration with a concentration in Finance, Nova

Southeastern University, Fort Lauderdale, FL

Bachelor of Business Administration in Economics, Santo Tomas University,

Bucaramanga (Colombia). Graduated Cum Laude with honors

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