Project Manager Customer Service

Thad Cummins

720-***-**** ? *******@*****.***

http://www.linkedin.com/in/thadcummins

BUSINESS ANALYST/IT

Top Individual Contributor and Team Player

. Strong Analytical Project Manager, able to effectively prospect

improvements and opportunities.

. Develops long term profitable business relationships with internal

and external clients.

. A team leader able to lead multidisciplinary teams to effectively

complete client projects on-time.

. Identifies and capitalizes on both new and existing market

opportunities and trends.

Management Profile

A technically literate, team-spirited and solution focused Project Manager

who displays a keen market awareness and the ability to identify and

capitalize on market trends. Twelve thousand registered hours with Project

Management Institute. I think organization offers a strong market play for

foreseeable future with growing revenues of reoccurring revenues and high

client stickiness.

Core Professional Strengths:

? Solution Focused Selling Skills ? New Business Development

? Account Management

? Diverse Client Base ? Strategic Growth Strategies

? Revenue Optimization

? Sales Cycle Management ? Research & Market Analysis

? Organizational Leadership

? Market Penetration ? Contract / Vendor Negotiations ?

Proposal Presentations

? Budgeting & Projections ? Managing Strategic Relationships

? Professional / Highly Ethical

Professional Experience

PointClickUtils, Denver, CO

2010 to Present

Vice President of Business Development

. Responsible for business development and expansion of new startup

company developing small applications which automate time consuming

tasks for businesses.

. Collaborate extensively with customers to define business needs and

introduce effective services and products to the market to address

customers requirements to reducing costs and increase capability.

. Responsible for all aspects of account management; managing a

prospecting list, partner development, forecasting, quota attainment,

short-term, mid-term, and long-term opportunity management.

. Gather business requirements, develop business and technical

specifications, making trade off decisions between quality, costs,

resources, scope and time.

. Developed Business Dashboard for management to track key performance

indicators for customer conversion rate, accounts receivable and

payable functions.

. Increased revenue by 33% in 3 months by researching competitive

landscape; determine strengths and weaknesses to effectively

communicate key selling points and value.

. Established a Sales Management process for the sales team to support

employee development, increase sales trends across all product bases,

and cultivate customer relationships.

. Collaborate with sales team to implement growth strategies, policies,

procedures and production goals maximizing profits and enhancing

margin.

. Manage all aspects of the sales cycle identifying key decision-makers,

building strong relationships with a diverse client base and actively

negotiating contract pricing for key company accounts.

. Expanded and developed new online engagement methods (Linkedin,

Twitter, Facebook) to address emerging markets with detailed business

process plans for pipeline fill and regulation of service demand.

. Liaison with client team members and internal resources to ensure

understanding and clear communications.

. Manage expectations of clients and internal customers with regard to

delivery, installation, and on-going support of software products.

. Keep abreast of market conditions, market trends, product innovations,

and competitors' products, prices, and sales; sharing information with

clients as part of value-added services provided.

RkM Technologies, Inc. (Previously CNT Group, Inc.)

1998 to 2010

President / Owner

. Established System Integration Company from the ground up

strategically developing the business through sales, marketing,

operational improvements and production goals.

. Lead professional development and supervision for company staff,

managing 8 direct reports consisting of 7 engineers and Chief

Financial Officer.

. Demonstrated expertise in business development, telemarketing, key

account management, contract negotiation, closing the sale, and

delivering exemplary customer service.

. Increased revenue to 1.2MM in 4 years focusing on client relations and

customer service. Successfully enhanced sales by positioning company

as the trusted advisers to small innovative businesses.

. Developed a diverse client base consisting of law firms, real estate

and insurance companies in addition to the Sheriff's Department

setting up a secure web page for the sheriff's office.

. Grew public sector by 300% by focusing on government contracts,

including set up of electronic card catalogs for several counties

increasing revenue from 55K to 300K annually.

. Developed an $80K computing solution for senior living neighborhoods,

enhancing neighborhoods with wireless connectivity, including a large

300 unit building.

. Moved contract management and accounting work flow onto a web based

Primavera server with discrete security settings for investor access,

project management, accounting and support staff.

. Ensured completion of deliverables, managing schedules, meeting

milestones, delivering within budget, and ensuring creative and

technical success.

. Managed client expectations with regard to project objectives,

deliverables, and timelines by understanding the key business drivers

and their prioritization.

. Performed advanced and complex systematic reviews of selected

functions to determine application and design systems or models with

critical path maps and rolling improvement systems.

Education / Professional Development

. MPA- Program Evaluation/ Public Administration

Syracuse University, NY

. PhD coursework in program evaluation, quasi-experimental design,

economic and statistical skills for benefit/cost comparisons

. BA in Political Science/Philosophy

University of Iowa

Several Professional and Personal References furnished upon request

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