Software Management

**** ********* **** . ******, ** *****

240-***-**** . *******@***.***

Batool Vohra

Education

UNIVERSITY OF BALTIMORE - Robert G. Merrick School of Business

**** - ****

BS in Management Information Systems

HOWARD COMMUNITY COLLEGE - James W. Rouse Scholars Program

2000 - 2002

AA in Business Administration

PROFESSIONAL experience

NATIONAL GOVERNORS ASSOCIATION, Washington, DC 10/2005 - Present

Help Desk Technician

Maintain VoIP infrastructure including hardware, wiring and end user support

with PingTone client

Provide support for audio/visual services and production of live/canned NGA

produced webcasts

Troubleshoot and support the Enterprise Vault backup environment

Implement and maintain Enterprise Vault technology for Microsoft Exchange and

SharePoint 2010

Support, troubleshoot and train end users on SharePoint Intranet and Extranet

environments

Create portal access and availability for outside users on SharePoint Extranet

environment

Migrate end user files and setup end users for e-mail and SharePoint archiving

Backup and restoration of SharePoint and Microsoft Exchange files with

Symantec Backup Exec 2010

Managed and executed two complete desktop roll outs of 100 new systems with

Windows Vista and Windows 7 OS

Maintain and enhance a secure, reliable network operating environment

Maintain desktop, laptop, printer and server configurations; manage network

backup operations

Conduct routine desktop maintenance and software updates on a recurring basis

and upgrades as needed

Provide prompt, high quality end user hardware and software support and

training

Track user support service requests and identify trends in user support needs

ROCKWELL COLLINS, Sterling, VA 01/2005 - 08/2005

Sr. Documentation Specialist/Technical Writer

Create and edit training software documents used in coding flight simulators

for government and commercial aircraft

Conversion of PDF's into workable documents via OmniPage Software

Editing and updating System Requirements documents to meet current flight

simulation constraints, per clients request

Evaluating code for simulation trainers to meet requirements for proper

automation

EA, ENGINEERING SCIENCE & TECHNOLOGY, INC., Baltimore, MD 09/2004 -

01/2005

Database Management/IT Specialist Assistant

Part-time position working at EA's Baltimore City location

Converted organizational information into charts and graphs from scans and

older versions of documents for client use

Formatted organizational information into easier, fundamental documents

Manipulated different data into Reports via Microsoft Access for various

clients through the company

Manage updates, automation and data redundancy for large amounts of data

within the database

technical experience

MICROSOFT WINDOWS XP/VISTA/7, LINUS/UNIX, ORACLE INTERFACES:

Know how to work and expertly navigate through each program to achieve results

Manipulate interface to be displayed in desired format

MICROSOFT EXCHANGE AND ALL APPLICATIONS (2003-2010):

Create new user accounts in Exchange and set up end user mailbox in Outlook

Manipulate Smartphones to allow end users accessibility to all Outlook

features

CompTIA CERTIFICATIONS (pending):

A+ / Network+

Security+

C; CGI; .ASP; PERL:

Knowledge of code terminology with essential understanding of software

applications and processes

Manipulate code for fundamental formatting needs

VISUAL BASIC, JAVA:

Build Windows-based applications that make use of user interface features

Apply skills to build thin-client Web-based applications

Understand code in order to make edits to corrupted programs, application

setup and maintenance problems

Volunteer experience

ISLAMIC COMMUNITY CENTER OF LAUREL, Laurel, MD

1997 - Present

Social Secretary on Executive Council and member of Youth Group and Muslim

Student Association

Teach and manage Sunday School; organize religious awareness programs/events

for impressionable children

Organize local food and clothing drives, fund raisers, lectures, and public

informational sessions

Participation in discussions and debates of current issues effecting families

and community as a whole

US INPAC - US Indian Political Action Committee 06/2003 -

07/2004

Vice President of Grassroots Outreach and Volunteer Management

Bipartisan approach to ensure impact on policy on issues of concern to the

Indian American community; a strong and clear voice representing the Indian

American community on Capitol Hill and the White House.

Promote political awareness programs for Indian American youth community to

actively engage in the issues which impact political processes and heighten

political awareness.

References

Available upon request.

Contact this candidate