Customer Service Management

Douglas Whitcomb

***** **** **** **

Athens, AL *5613

256-***-****

**********@*******.***

OBJECTIVE Entry level or Intern position in Business related field utilizing education and experience.

EDUCATION Athens State University

Bachelor of Science in Acquisitions Management 08/2011

Major: Acquisitions Management

GPA: 3.63/4.00

Dean’s List for Academic Excellence

EXPERIENCE

07/2010 – Present: Starbucks. Athens, AL. Position: Barista

Responsible for customer purchase transactions, provide excellent customer service to

obtain satisfied customers, provide timely delivery of Starbuck’s products, money

handling, and general store upkeep.

05/2008 – 12/2009: Ken Mar Consulting. Position: computing support. Provided

computing support of document imaging, management software, scanning, file uploads,

and file conversions.

4/2005 8/2006: Waiter

Beef O'Brady's Restaurant. Madison, AL. Position: Waiter

Responsible for taking customer orders and serving restaurant customers. Bussed

tables, helped with restaurant setup, and handled money.

SKILLS Excellent computer skills. Proficient in Microsoft Excel, Project, Word, Power Point, and

other Microsoft software products. Excellent written and verbal skills. College business

background in Economics, Accounting, Financial Management, Management, Marketing,

Business and Contract/Acquisitions Management, Contract Budgeting and Procurement.

Exceptional problem solving and analytical skills. Outstanding people skills with the

ability to work and build interpersonal relationships.

HOBBIES Golf, sports, and electronics.

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