Customer Service Sales

Objective

Seeking an Account Manager position at Crawford Group.

Experience

Operation Assistant, Moshi corporation, Sunnyvale, ca- March 2011 to June

2011

. Responsible for processing orders (B2C, B2B)

. ECommerce process improvement (Magento)

. Responsible for Return Merchandise Authorization (RMA)

. Marketing outreach for product reviews

COmputer Buyer, Spartan Bookstore, San jose, ca - Apr 2009 to Feb 2011

. Responsible for electronic devices and software purchasing

. Conducted business development with vendors (D&H, Ingram Micro, Douglas &

Stewart)

. Oversaw inventory control and weekly sales report

. Promotion and on-campus events planning

. Sales analysis and forecasting

Sales supervisor, spartan bookstore, san jose, ca - Aug 2007 to Apr 2009

. Supervised staff sales and customer service training

. Directed computer sales with strong track record

. Performed computer repair and software trouble shooting

. Coordinated with buyer in purchasing decisions

. Oversaw department day-to-day operation

Marketing intern, bay realty group, cupertino, ca - Mar 2006 to apr 2007

. Performed real estate market research for lands and properties located

in Los Angeles and San Francisco Area

. Processed and oversaw mortgage applications

. Recorded weekly seminars and compiled informational data

. Provided direct customer service

. Performed basic administrative duties

Education

San Jose State University - B.S. Business Administration - Marketing, 2009

De Anza College - A.S. Business and Computer Information System. 2007

Skills

Proficient in both Mac OSX and PC operation system and other software

including: Adobe Creative Suite, Epicor, Filemaker Pro, Final Cut Studio,

iWork, iLife, Magento, Microsoft Office, MySQL, Sage Mas 90.

Excellent in Mandarin and Cantonese.

Referrals

Jon Lin, CFO of Moshi Corporation

***.***@*********.***

Rita Lee, Logistic Supervisor of Moshi Corporation

****.***@*********.***

Ryan Chiangi, Textbook Director, Spartan Bookstore 408-924-

1829 ********@************.****.***

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