Customer Service Medical

Teresa Spencer Home 972-***-****

**** ********* ****** ****** 972-***-****

Carrollton, TX 75007 Email:

***********@**.**.***

EMPLOYMENT OBJECTIVE

A highly motivated professional Medical Office Assistant seeking employment

with a well established organization.

SUMMARY OF QUALIFICATIONS

. Proficient in medical billing, collection, patient accounts management,

and customer care.

. Knowledgeable in both hospital and independent medical billing

environments.

. Excellent problem solver with a proven track record of dependability and

professionalism.

. Eager to learn and ready to support a diverse population of patients.

. Several years of HRIS, project coordinator and reporting experience.

ADMINISTRATIVE & TECHNICAL KNOWLEDGE

MediSoft Software EMR System Lytec System

ICD-9/CPT

Accounts Payable Patient Billing Insurance Billing

Scheduling

Insurance Claims Medical Terminology Insurance Authorizations

Medical Ethics Customer Service HIPAA OSHA

First Aid

Medical Coding CPR Vital Signs

PeopleSoft 8.3

Charting Employment Data Report Processing

PROFESSIONAL EXPERIENCE

Southwest Family Medicine Associates (Externship), Dallas TX

12/2010 - 3/2011

Medical Office Assistant

Schedule and verify appointments for 5 doctors. Assist with all front

office tasks i.e.; answer phones, perform patient check in/out, enter new

patients in Lytec system, collect co-pays, verify insurance, process walk

out statements, maintain patient information, print super bills, and

reschedule patient appointments.

ACCOR North America, Carrollton TX 6/1991

- 4/2011

HRIS Analyst / Data Entry Specialist

Maintain and update the HRMS (Human Resources Management System) for 20k

employees using PeopleSoft 8.3. Ensure accuracy of employment history and

timely maintenance of employee records. Process new hires, rehires,

transfers, salary adjustments and terminations. Perform data integrity

audits for the payroll and benefit departments. Provide HRIS (Human

Resources Information System) support to all departments nationwide.

Responsible for the timely resolution of HR data disputes.

Highlighted Achievements:

. HRIS liaison for PeopleSoft HRMS upgrades also performed testing

and gap analysis.

. EDS Lead (Employee Data Services) for retention, ethnicity

reporting, and background checks.

. Mentored and trained users on PeopleSoft HRMS and business

processes.

. Built and ran queries for verification and new hire reporting.

EDUCATION

El Centro College, Dallas, Texas Associates Business Degree

1979 - 1983

Brookhaven College, Farmers Branch, Texas Continued Business

Degree 1981 - 1982

PCI Health Training Center, Richardson, TX Medical Office Assistant

2010 - 2011

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