Customer Service Representative

T imothy Mc Hale

Phone: 716-***-****

E-mail: *********@*******.***

** *. ********* ***

Kenmore, New York 14217

Objective

To obtain a position within your company that utilizes my customer service, organizational and

i nterpersonal strengths.

Qualifications

I have over 10 years of Customer Service experience, including 7 years of Customs Brokerage

experience. In that time I have become proficient in Microsoft applications: Excel, Word, and

PowerPoint and used multiple computer interfaces. I have also gained excellent communication and

i nterpersonal skills through my work experience.

E ducation

AAS in Criminal Justice, Erie Community College 2002

Work Experience

FedEx Trade Networks, Buffalo, New York, 11/2004 – 7/2011

Release and Classification Analyst 11/2004 5/2005

Prepared accurate and timely submissions of formal and informal U.S. Customs and OGA entries

Used the Harmonized Tariff Schedule to classify all commodities including FDA items

Customer Service Representative 5/2005 2/2007

Responsible for contacting all customers to obtain any and all missing information for the

p roper classification of all U.S. Customs and OGA entries. Used the Harmonized Tariff Schedule to

p roperly classify all commodities including FDA items.

F inancial Representative 2/2007 4/2009

Responsible for contacting all customers to collect on any outstanding bills. Worked with customers to

p rovide the accurate payment options that best served the customer and company equally.

Senior Import Coordinator 4/2009 7/2011

Responsible for contacting customers to obtain all information required for release from U.S. Customs

and any other government agencies. Responsible for auditing the entry submissions for accuracy and

p roper filling with U.S. Customs. Accountable for post entry work.

Bank of America, West Seneca, NY, 1/1/2002 11/23/2004

Collection Specialist

Responsible for contacting the customers by telephone and mail to discuss debts and arrange and

secure payment on accounts placed with the company. Sharpened my organizational and

communication skills to obtain the required result.

C reditors Interchange, Cheektowaga, NY, 7/2001 12/2001

Collection Representative

Responsible for contacting the customers by telephone and mail to discuss debts and arrange and

secure payment on accounts placed with the company. Used efficient organizational and

communication skills to obtain the required result

Awards

Purple Promise Award - received for a high level of achievement at FedEx Trade Networks 4/2010

Volunteer Experience

Communication Director - Brian Finn Benefit held 6/30/2008

References

Furnished upon request

Contact this candidate