Human Resources Manager

[pic]

EXPERIENCE

**/**** - *******: Virgin Health Corporation Inc.

Miami, Florida

Human Resources Generalist

Responsible for the Human Resources Operations including Administration,

Policies, Business Strategy, Recruitment, Compensation & Benefits, Employee

& Labor Relations, Training and Organizational Development, Compliance &

Audit as detailed in my previous roles in the USA and Europe.

2009 - 11/2010: INSPIRA Santa Marta Hotel

Portugal

Director of Human Resources

Responsible for setting up the Human Resources Department for the new

opening of the hotel including:

* Led the development and execution of the HR strategy.

* Responsible for the primary relationship between HR and senior executives

and their leadership teams.

* Policies: Development of all policies, processes and forms for all areas

of Human Resources according to Portuguese Labor Legislation, including the

Employee Handbook. Development and Implementation of the Employee Buddy

Program and Next Step Career Program.

* Recruitment: Development and Implementation of a Competency Behavioral

Based Interview Process and Assessments Centers in line with the company

culture. Analysis of Psychometric tests. Creation of all employment

contracts, renovations and dismissals. Visa and Residency Process.

* Payroll: Managed the payroll process in accordance to Portuguese

regulation.

* Performance Appraisal: Development and Implementation of 52 competency

based performance evaluation for line staff, middle management, and

directors for the probationary period, mid-year and annual evaluation.

* Organizational Development: Analization and Implementation of operational

strategies with the means to change beliefs, attitudes, values and

organizational structures.

* Training: Elaboration of the Annual Training Plan. Development of 15

training modules including the New Hire Orientation and Environmental

Sustainability. Training of all staff.

* Implementations: Implementation and Administration of payroll, absences,

medical leave, health and safety, in addition to the Recruitment, Time &

Attendance and HR Reports systems among others.

* Audit & Compliance: Responsible for all auditing procedures for ISO14001

e ISO9000 certification.

* Others: Responsible for the HR budget, Benefits & Compensation, Labor

Relations, Social Responsibility and Environmental Sustainability

Initiatives. Solid knowledge of Portuguese Labor Legislation and

Disciplinary Process.

2007 - 2009: INTERBAY COMMERCIAL

BLG Global Management LTD

Miami, Spain, Germany, UK

European HR Generalist

Responsible for setting up the Human Resources Department for the company

openings in Spain & Germany including:

* Partnered with the business executives and team to define and align HR

strategy elements.

* Provided timely conceptual thinking and concrete advice on the people

implications of key business imperatives.

* Acted as an advisor on operational and strategic HR business issues.

* Operated as the relationship manager for the business division.

* Rollout of the HR projects and processes such as the performance

management, compensation, and function specific initiatives. This included

managing assigned projects, developing communications needed to better

coordinate the efforts from HR.

* Recruitment: Responsible for managing the hiring process to prepare the

company with the necessary headcount for launch. The process included

interviews, selection, references, offer letters, employment contracts, on-

boarding process, etc.

* Policies: Responsible for developing all Human Resources policies and

processes. Set up the background policy and process for all new hires.

Collaborated on Travel & Expense policy and process.

* Compensation: Managed the compensation process for all employees.

Responsible for analyzing total compensation for new hires, developing an

annual increase and bonus payment scheme, cost projection, job evaluation,

salary survey and additional goals oriented compensation scheme.

* Benefits: Responsible for analyzing, benchmarking and setting up all

benefits.

* Payroll: Managed the payroll process in accordance to country regulation

(file for payment, payment validation, tax cards, social security, taxes,

employee's inquiries, pay slips, etc).

* Labor Relations: Responsible for managing all labor relations issues,

staff reduction, severance packages, coaching managers and employees.

* Employee Relations: Responsible for managing employee's activities,

teambuilding activities, holiday party, etc.

* Training & Organizational Development: Responsible for providing

strategic and tactical direction in all areas of training and development

in turn created a learning environment and ensured the development and

retention of key talent. Developed and implemented all training courses

such as: Supervisory Development Program, Delegation, Motivation,

Leadership, Train the Trainer, Time Management, Performance Management and

Performance Improvement, Goals & Objectives, Team Building, Managing

Change, Effective Communication, Conflict Resolution, Coaching and

Counseling, Progressive Discipline, Product & Services, and other courses

among others.

2004 - 2007: CITIBANK - Citigroup International

(Global Consumer/Global Corporate Investment Banking, Latin

America Corporate Regional Offices)

Latin America & Miami, Florida

Human Resources GCG/GCIB- Assistant Vice-President

* Management: Responsible for the HR Shared Services. Supervised the

hiring, payroll, immigration and benefits process of approximately 1000

employees. Ensured that Direct Reports (HR Payroll Specialist and HR

Immigration & Benefits Specialist) developed in their roles by providing

guidance, mentoring, training opportunities and on-going feedback.

Responsible for Legal Vehicle and Bank Consolidation Conversion.

Responsible for Voice of the Employee Survey.

* Policies: Responsible for updating and verifying global employee

policy/practice manuals. Provided support to Regional Managers and HR

Generalists in resolving policy and compliance issues and addressing

business specific needs. Responsible for adherence to the standard

employee on-board process (manager guidelines, new hire orientation, drug

testing, fingerprinting).

* Systems: Responsible for the implementation of PeopleSoft, security

access and entitlement review of internal HR systems.

* Audit & Compliance: Responsible for HR Risk Control Security Assessment

process. Follow up and completed all legal, regulatory and internal

processes for Citigroup employees located in the US. Responsible for the

internal auditing process for all regional employees.

* Compensation: Responsible for the Department of Labor Surveys such as the

Quarterly National Compensation Survey and Occupational Employment

Structure Survey.

* Staff Reduction: Handled Job Discontinuance Agreement and Severance

Package for all supported businesses.

1999 - 2004: Four Seasons Hotels & Resorts

New York City & Miami, Florida

Human Resources Manager (2003-2004)

Benefits Manager (2002)

Employment Manager (2001)

HR Coordinator (1999)

* Benefits: Handled Medical and Dental Insurance, Open Enrollment, 401k,

FMLA, Leave of Absence, Worker's Compensation, STD, LTD, Safety and OSHA

for 700 employees.

* Labor Relations: Handled Lay-Off for Union Employees, Disciplines,

Performance Issues, Union Issues, Arbitrations, Unemployment and Exit

Interviews.

* Employee Relations: Coordinated all employee's activities - Holiday

Parties, Anniversary Awards, Employee of the Month Luncheon, Big Apple

Awards, Theme Days, Sports Tournament, Weekly

Employee's Newsletter.

* Training: Performed New Hire Orientation, Supervisory Development

Program, Behavioral Based Interviewing, HRIS, Recruitment Databases, and

Developed Progressive Discipline Training for all FS Hotels in North

America.

* Recruitment: Interviewed applicants, prepared offer letters, reference

and background checks. Handled Internal, External Transfers and

probationary reviews for all newly hired and transfer employees.

Administered applications for H-1, L-1 and J-1 Visas. Assisted in

Succession Planning, Next Step and Mentor Program, Salary Surveys. Handled

all recruiting efforts in the FS Miami Opening, hiring over 400 employees.

* Reports: Produced Turnover and Management Development Reports, Labor

Analysis, Budget, Fortune and EEO Reports, Corporate Project, Customized

and build reports in HRIS and Access, Created Information Database for

Relocating Employees.

* Compliance: Managed the I-9 audits, employee's file audit, OSHA and

Benefits audit, Employment Approvals audit.

* Payroll: Processed New Hires (completion of paperwork, lockers, name

badges and ID)

Processed Unemployment, Terminations of Employment, Salary and Position

Changes. Monitored, tracked and inputted Annual Salary Increase and Annual

Appraisals for all employees.

EDUCATION

2011 - Present: Master of Science in Education, with an Option in Online

Teaching and Learning. California State University, East Bay (Virtual -

USA)

2011: Online Teaching and Learning Certificate. California State

University, East Bay (USA)

2010: CAP - Professional Training and Teaching Certificate (Portugal)

2005: Master of Science in Human Resources Management. Florida

International University (USA)

1997 - 1999: Master of Science in Administration with a concentration in

International Administration. Central Michigan University/Universidad

Aut noma de Guadalajara (USA/Mexico)

1991 - 1995: Bachelor of Arts in Accounting with a specialization in

Business Administration. Lehman College (USA)

LANGUAGES

Spanish: Mother Tongue

English: Native

Portuguese: Fluent

COMPUTERS

Microsoft Word, Excel, Power Point, HRIS, PeopleSoft, SAP, PHC RH,

Quidgest, ELO, Blackboard and other Training Resources.

PERSONAL INFORMATION

Name: Massiel A. Conde

Address: 444 NE 29th Street. Miami, FL 33137

Phone: 508-***-****

E-mail: ************@***.***

Contact this candidate