Customer Service Manager

CHRISTINA E. RIVERA

**** * ***** ***, *******, CA 92805

Phone: 714-***-**** E-mail: ****************@*******.***

MEDICAL ASSISTANT

EXPERIENCE

Interdent Corporation, Santa Ana, CA, 07/06 - 03/07

BILLING SPECIALIST

Oversaw five dental offices for billing. Requested all necessary paper work

and x-rays for payment. Worked weekly, monthly and 30 day past due reports.

Made adjustments and transfers to the accounts. Worked closely with the

insurance companies for collections and patients for offices to meet

monthly quota. Used QSI daily.

Dr. Kanemaki, D.D.S., Buena Park 06/05 - 01/06

FRONT OFFICE/ BILLER

Billed for two doctors and all daily functions of a dental office including

phones, filing, accounts receivables, data entry and customer service.

DR. Harish Hegde, D.D.S., CYPRESS, CA 02/03 - 03/04

FRONT OFFICE/ BILLER

Assisted manager, oversaw front office, including but not limited to

phones, customer service, billing, filing, working with the Soft Dent

program. Learned front and back office connection of the computer.

Access Dental, Redding, CA 03/96 - 04/00

RECEPTIONIST/ INSURANCE BILLER

Open and closed office including deposits. I was in charge of this office

with one back office assistant, myself and the receptionist. I billed

insurance, did collections, basically over looking everything. We used the

program Dentrix for dental.

Dr. Pappas D.D.S., Huntington Beach, CA 01/93 - 01/96

RECEPTIONIST/INSURANCE BILLER

Assistant manager I billed insurance worked reports with the manager and

all other duties including phones, collections, data entry, assisted with

the manual payroll.

EDUCATION

UEI College, Anaheim, CA

Medical Assistant 05/2010 - 02/2011

CERTIFICATION

. CPR

. OSHA

. HIPPA

ADMINISTRATIVE SKILLS:

. 12+ years Administrative Duties

. Medical Billing & Coding

. Authorizations

. Customer Service

. Answering Phones

. Faxing

. Insurance Verification

. Scheduling appointments

. Inventory Control

. Patient Charting

. Refill Request

. Medical Dosage Calculations

. Referrals

. Collection Letters

. Order Supplies

. Money Transactions

. Medisoft

. Medcin

. Dentrix

. Soft Dent

. QSI

. Practice Works

. Easy Dent

. CPT Codes /ICD-9

CLINICAL SKILLS:

. Injections

. Ear lavage

. Electrocardiogram

. Glucose Testing

. Throat Culture

. Audiogram

. Autoclave

. Measurements

. Vital Signs

. Venipuncture

. Urinalysis

. Wound Care

. Tray Set-up

. Prepare Exam Rooms

. Sterile Gloving

. Surgical Scrub

REFERENCES: Available on request

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