Customer Service Sales

*** ******** *** ********* # 732-***-****

South Brunswick Email : *************@*****.***

NJ 08852

swati gupta

career objective

To work, grow and learn the skills of being a successful teacher and putting all my intellectual, creative and social skills to

help students learn and grow in the areas of their interest.

SUMMARY

• Working experience as Import Sales Coordinator

• Past experience as an Assistant Manager in International Trade Services Department at ICICI Bank

• 3+ years of Customer Service exposure and Sales Support activities

• High degree of proficiency in handling daily sales operations of a mid-size company

• Conversant with procedures for Letters of Credit, Filing Bill of Entries, Bank Guarantees, Collection of Inland Bills

and Export Bills, Issuance of Documentary Letters of Credit.

• Proficient in handling individual customers with their day to day operational needs and maintaining all related

procedural documentation

• Self-motivated with good interpersonal and communication skills. Team-oriented, technically motivated and

creative.

EXPERIENCE

Import Sales Coordinator, Ace Team LLC Apr ‘07 - Oct ‘08

Ace Team is an Import house sourcing various goods and merchandise from across the globe. They have

expertise in procurement, executing financial processes, handling the logistics and cross-border legal

procedures involved. Over the years they have excelled in vendor negotiations and delivering merchandise

right to the buyer’s door. I worked with Ace Team as an Import Sales Coordinator for their Saddlery line of

products.

As the Import Sales Coordinator, my primary responsibilities were:

• Providing On-Call support to the Sales representatives in the field

• Provide exceptional Customer Service for day to day operations

• Co-ordination with Clients for the Purchase/Sales order confirmation, rate, delivery of goods, payment timelines,

etc.

• Work closely with the shipping line, clearing house and the warehouse staff to ensure smooth handling of

incoming shipments

• Involved in planning the distribution and cost-analysis of outgoing shipments to the clients.

• Maintain a running log of the schedule of incoming and outgoing inventory.

• Prepare the required transport documents after shipment of goods as per customer’s terms and condition against

Letter of Credit or Cash against document payment.

• Interact with the clients and suppliers via fax, verbal and written communication to answer their queries and

provide information about their consignments

• Ensure the delivery of the product on schedule.

• Inspect all Customs documents and packages prior to distribution.

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Resume : Swati Gupta Page

Assistant Manager, ICICI Bank Ltd. Jun ‘05 - Jan ‘07

ICICI Bank is India’s largest private sector bank and second largest overall. It has a network of over 950 branches and

offices with 24 million customers.

ICICI Bank specializes in personal, NRI and corporate banking services. Their International Banking Group understands the

cross border needs and legalities involved. In trade services, with branches in over 19 countries, the bank offers the clients

a variety of products including Letters of Credits, Guarantee-related services, Export & Import finance, Inland Bill

Discounting and Bill Collection, Remittances, Trade Roaming Current Account, etc.

As an Assistant manager in ICICI’s Agra Main Branch my responsibilities have been:

• Offering non fund based services for import finance through letter of credit. Documentary Letter of Credit facilities

include issuance, advising, confirmation, negotiation, discounting etc.

• Offering guarantees, by standing as a guarantor for the financial and performance obligation of a client for a fee.

• Handling, Processing & Remittance in respect of Import Bills on collection basis received from a Foreign Bank /

Overseas Buyer.

• Handling, Processing & collection of Export bills sent abroad on collection basis though our foreign branches or

correspondence banks.

• Helping customers in faster and efficient collections of trade and service bills via ICICI’s wide network of Inland

branches and correspondent banking relationships.

• Processing Remittances in respect of Import Bills directly received by the Importers and towards advance

payment in respect of imports

• Processed Bank to Bank Reimbursements, payments

• Dealing with swift messages and Mt 950/940 for remittances. Offering competitive and transparent quotes from

ICICI Bank treasury

• Preparing Client’s documents for purposes like export, import and inward or outward remittances, viz. Export

License, Import License, Commercial Invoice, Perform Invoice, Airway bill, Bill of lading, Bill of exchange,

Certificate of Origin, Insurance, Documentary Credit, Documents against acceptance, Documents against

payment, Packing list, Export Declaration forms, etc. Verifying customers account details and background for

issuing letters for Import Export Code nos., which facilitates the issuance of IEC no. from DGFT (Director General

of Foreign Trade).

• Effecting payments and conversions from EEFC account to current account and vice versa.

Summer Intern, ACPL Exports May ’04 - Jun ‘04

ACPL Exports is a major manufacturer and exporter of silver jewelry and finished components. They have been accorded

with the 'Highest Export of Silver Jewelry ' award consecutively for the last 15 years.

I worked with ACPL Exports, Agra as a Summer Intern in their Trade Services department. My primary responsibilities

were to take care of the documentation for their jewelry export.

E D U C AT I O N

Master of International Business (M.I.B): Devi Ahilya University, Indore : GPA – 4.00

Bachelor of Science (B.Sc.): Agra University, Agra: GPA – 3.84

Certified Substitute Teacher

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Resume : Swati Gupta Page

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