Customer Service Representative
Resume:
Schanna Muñoz
P.O.Box ******
Houston,TX. *****
************@*****.***
SUMMARY OF SKILLS:
Microsoft Power Point
Microsoft Word
Microsoft Excel
Typing (55 wpm)
Windows 95-07 operating systems
PROFESSIONAL EXPERIENCE:
2005-2011Texas Sign Art on Bissonnet and Boone
Maintained executive meeting schedule and travel arrangements
Coordinated client and interoffice files and paperwork Managed distribution in a
Met and greeted clients
November 2004-April 2005ACS on Hayes Customer Service Representative
Assist customer’s with their Nextel cell phone service.
Informing customer of features and benefits of Nextel products.
Initiating transactions for customer’s such as making payments.
Online customer support
Providing personalized service by troubleshooting and encouraging customers to
use web service on their cell phones.
September 1998- 2004 International House of Pancakes Assistant Manager
Providing personalized service that met and exceeded customer’s time and
quality expectations.
Persuasive selling skills.
Responsible for department organization and monetary control including.
Counting safe and register for accuracy.
Trained new wait staff.
EDUCATION:
HIM, Health Information Management
Expected grad. August 2011
Some Courses Taken:three classes left to graduate
COMP 129-PC hardware and software.
COLL 148- Critical thinking and problem-solving.
COMP 100-Computer applications for business with lab.
HUMN 232-Ethical and legal issues in the professions.
Conversational Spanish at HCC certificate received
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