Customer Service High School

SUE THOMAS

***** *. ******** **., *** City, AZ 85351

623-***-****–Home 623-243-072–Cell

*-****-***********@***.***

PROFESSIONAL SUMMARY

A Bachelors degree in Business Administration with a major in Marketing and general Business along

with over 10 years of Professional Excellence. I will bring strong organizational and time management

skills, and a “can do” attitude to your business. Experience with Microsoft Word, Excel, Quickbooks,

Powerpoint, e-mail/internet. Owned a retail business and have managed up to 15 people at a time.

WORK EXPERIENCE:

Valley Financial-Financial Professional August 2010 –March 2011

Helped people secure their retirement funds, and find the right life insurance that was right

for them, also worked with senior citizens and their insurance needs.

• Successful getting clients into retirement and insurance accounts that made a

difference to them

• Successfully acquired a license in multiple states

Adams State College-Administrative Assistant II May 2007-July 2010

Extended Studies department of the college working with the College at High School program,

recruiting, testing, presentations to the high school students/giving high school students the

opportunity to get ahead.

Department of Corrections program which allows inmates to better themselves for release

Masters program principal licensure programs which results in teachers obtaining their Masters

Degree

• Over 150 students successfully completed the College at High School program during

my stay

• Recruited over 30 to our program after graduation from High School

• Had over 20 inmates graduate with the program

• The Masters program had over 50 teachers complete the program and receive their

Masters degree

Allpine Title-Closer/Bookkeeper October 2004-May 2007

Started out as a bookkeeper then promoted to closer which consisted of organizing and

preparing all documents for a real estate closing, and completed final policies when needed.

Processed in-house and mail-out closings and also, backup bookkeeper; A/P, A/R,

reconciling bank accounts, balancing and disbursing files, deposits.

• Promoted from bookkeeper to closer

• Aggressively worked with finance companies, buyers and sellers to assure there were

no issues at closing time

City of Monte Vista-Accounting Assistant September 2003-October 2004

Accounts payable/Accounts receivable, billing customers for water and sewer usage,

customer service, walk-in customers

• Performed outstanding customer service

• Successfully worked with and balanced the cash drawer every day

Little Treasures-Chief Operations Officer July 2001-September 2003

I started as an assistant and was promoted to Chief Operations Officer where I handled all

aspects of the business from the payroll and financials to the grounds.

• Grant writing, wrote six grants of which the center received money from at least three

of them

• Made funding decisions for the children maximizing the number of children that were

able to enroll and maximized profits

• Successfully handled all accounts

• Worked closely with different programs to benefit the children with special needs, very

important so these particular children were able to attend

Hot Stuff Pizza-Owner/Operator January 1998-April 2001

The Pizza business was inside a convenient store which was also a Greyhound bus stop and a

gas station. The store also sold tickets for the bus, and sold gas.

All the reports and financials that pertained to the bus, gas, and pizza were done in house

• Successfully managed all financials

• Knowledgeable of and managed all functions within the business which allowed the

business to flow more smoothly

• First time business owner

EDUCATION:

Graduated with honors, a Bachelors degree in Business Administration with a double major in

Marketing and general Business.

Received an AA degree from Colorado Mountain College.

ACCOMPLISHMENTS:

• Graduated with a Bachelors degree

• A member of Toastmasters International

• Received an AA degree from CMC

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