Customer Service Sales

Sandra Khalil

*Local Address:**** Upton Ave North Minneapolis, MN 55411

* Phone 952-***-**** **********@*****.***

Career Objective:

*To obtain a Sales position with an organization that allows for professional growth and

development.

*Highly accomplished sales/finance professional with 17 years of experience in management,

mortgages, call centers, customer service, training, marketing, auto financing, and risk

management.

Summary of Qualifications:

*Ability to achieve unique balance between production goals and sound business practices,

maximizing production potential while maximizing returns to company.

*Appointed “ad-hoc” training and motivational instructor during tenure in the industry due to

managment’s recognition of superior skills.

*Successful in interfacing with internal and external stakeholders towards expeditious

completion of projects and initiatives.

*Excellent communication skills both verbal and written.

*Recipient of numerous awards based upon superior work performance.

*Demonstrated track record of increasing production and efficiencies of production sales staff.

*Highly competent in problem solving and ability to function in a fast paced environment

characterized by rapid change.

*Knowledge of Secondary Marketing Mortgage requirements.

Career Related Experience:

Wells Fargo Auto Finance, Eden Prairie, MN

Auto Finance Specialist, August 2010 – Present

*Interfaced with existing customers regarding refinancing their auto loan(s) for the purpose of

improving their financial position.

*Analyze credit reports, income documentation & calculated ratios.

*Consistently met and surpassed all production and quality control standards.

*Assisted with implementation of Q12 within the Auto Finance department of Wells Fargo.

*Submitted a proposal and the specifications thereof, utilizing a system that interfaces with

various supporting systems for the purpose of improving sales quality.

*Based on superior performance, was selected for My News Communications profile article

entitled “60 Second Networking: Meet Sandra Khalil” (article upon request)

*Train new hires and existing team members for the purpose of exceeding sales goals.

Wells Fargo National Business Banking Center (NBBC), Shoreview, MN

Banker III, January 2009-August 2010

*Interfaced with business owners for the purpose of selling various bank products.

*Achieved level 4-5 in sales goals, and 98% quality assurance scores on a monthly basis.

*Utilized 12-15 different banking applications on a daily basis.

*Trained team members on product knowledge, system applications, referral rates, and ECPR

effectiveness.

* Achieved a 98% approval rating as measured by consumer surveys.

Bay Area Promotions, Plymouth, MN

Marketing Manager, May 2007 - December 2009

*Managed a team of 6 individuals whose mission was to develop marketing campaigns for retail

companies.

*Responsible for all customer service aspects of marketing campaigns to include problem

solving and customer complaints

*Conceived and wrote advertising and promotions copy for print ads and collateral material for

clients.

*Worked closely with executives from Sam’s Club, Home Depot, and Direct TV on new

campaigns towards developing a presence in new market areas.

*Prepared and presented marketing strategy statements to senior management on a weekly/daily

basis depending on the campaign.

MJ Mortgage Company, White Bear Lake, MN

Co-Owner, April 2004 - May 2007

*Originated residential, FHA, and commercial mortgages for sale on the secondary market.

*Supervised and trained a staff of nine.

*Established the company’s process and procedures regarding origination, pricing, processing

and delivery of loans to investors.

*Developed promotional packages, point of sale displays, and sales force incentive programs.

Other Work Experiences:

*Primestar Mortgage, Senior Loan Officer (January 2001 - March 2004)

*Town and Country Credit, Loan Officer (February 1998 - January 2001)

*TCF Bank, Sales Associate (March 1995 - January 1998)

Education:

Roseville Area Highschool: Graduated 1994

Accredited and certified trainer with the Department of Commerce of MN, 2004

Certified Mentor with the Buffini Company, 2006

Continued, ongoing certification within the mortgage and banking industries

Extra Curricular Activites:

Harriet Tubman Alliance Center, (January 2007 - Present)

*Specializing in children who come from domestic violence homes.

St. Paul Committee, (June 2011 - Present)

*Specializing in Women/Children Trafficking

References:

Available upon request.

Contact this candidate