Manager Quality Assurance

DAVID B. FIFFICK

**** ******** ***** 330-***-****

Youngstown, Ohio 44512 ********@*****.***

GENERAL MANAGER

> Respected business operations professional with notable general

management, strategic planning, budgeting, training and leadership

qualifications with team-focused, results-oriented management style.

Readily visualize target and identify steps required to attain goals.

Earned reputation for focus on quality and performing meticulous, precise

work.

> Noted interpersonal skills; promote environment of mutual respect among

team members. Skilled in staff training, development and performance

management to meet/exceed operational and financial goals through

performance/quality improvements with focus on customer satisfaction.

> Areas of proficiency include:

Strategic and Business Planning Human Resources Affairs

Employee Handbook/SOP Manual Contract Negotiations

Quality & Productivity Improvement Training and Development

Workers' Compensation Claims Purchasing

Oversight

Expense Management Healthcare Regulations

EMPLOYMENT

Clement-McKay Ambulance, Inc. - Struthers, Ohio 1981 - Present

GENERAL MANAGER (1994 - Present)

DIVISION MANAGER / SUPERVISOR / PARAMEDIC (1984 - 1994)

EMERGENCY MEDICAL TECHNICIAN (EMT) (1981 - 1983)

. Coordinate daily operations and manage six department managers overseeing

70+ employees and fleet of 15 vehicles in three-county area. Negotiate

contracts and oversee all legal issues, complaints and employee

disciplinary actions.

> Wrote company-wide policies and standard operating procedures manuals.

Key player in growth of company from 20 employees and 3 ambulances to

100+ employees, 13 ambulances and 10 ambulettes serving nursing homes

and hospitals.

> Negotiated contracts for employee health plans, company-wide

insurance, vendors, and property lease agreements as well as corporate

contracts with hospitals, nursing homes, industries, health insurance

companies and managed care organizations.

> Researched and identified insurance plan that saved almost $100,000 in

premiums while maintaining same level of coverage for vehicles,

equipment and buildings.

> Implemented drug-free workplace program and developed systematic

approach to handle workers' compensation claims. Reduced lost-time

claims and slashed thousands of dollars in premiums by implementing

light duty program for employees not yet able to return to normal

duties. Facilitated development of Accident Review Board.

> Improved morale and boosted retention of good, hard-working employees

by clearly stating expectations and holding them accountable for

delivering on expectations thus eliminating need for micromanagement

by supervisors and fostering sense of self-worth for each employee.

> Created equipment and supplies inventory system that streamlined

procedure of taking physical inventory on each shift.

> Boosted quality of patient care by initiating Quality Assurance

Program that remediated deficiencies and promoted training/education

of staff.

Continued on next page

DAVID B. FIFFICK, 330-***-****, Page 2

EMPLOYMENT, continued

Mahoning County Sheriff's Department - Youngstown, Ohio 1986 - Present

AUXILIARY DEPUTY SHERIFF

. Perform various law enforcement functions in the community and in law

enforcement facilities. Completed Ohio Peace Officers Training Program.

Maintain continuing education and fire arms qualifications.

> Serve court documents, i.e., civil and criminal subpoenas and arrest

warrants, throughout the county.

> Ensure court security while transferring inmates to and from courts.

> Supervise and monitor inmates in Mahoning County jail.

> Work street patrol; control traffic. Write various reports regarding

traffic accidents, theft, property damage, etc.

PROFESSIONAL ORGANIZATIONS

Ohio State Board of Emergency Medical Services - Board Member, 1997 -

2011

Appointed to Board by Governors Voinovich, Taft and Strickland.

Elected Board Chairman, 2004 and 2005

Medical Oversight Committee, Chairman

Ohio Homeland Security Committee

Air Medical Committee, Chairman

Disciplinary Case Review Committee, Board Representative

Ohio Ambulance and Medical Transportation Association

Vice-President, 2010 -- Present

Elected Board of Directors, 2005 - Present

Government Affairs committee, Chairman, 2000 - Present

Member, 1990 - Present

Northeast Ohio Emergency Medical Services Council, Member since 1984

Vice President, 2005 - Present

President, 2002 - 2004

Code of Regulation Committee

Finance Committee

Nominating Committee

Executive Board Mahoning County E-911

Represent Emergency Medical Services for Mahoning County

COMMUNITY ACTIVITIES

Boardman Rotary Club, 1989 - Present

Dover Club (Breakfast Networking Club)

Coach: Youth Baseball, Basketball and Soccer

EDUCATION / TRAINING

Bachelor of Science, Business Administration, Youngstown State University

Ohio Peace Officer Training Program, Choffin Career Center

Stark County Paramedic Training Program, Ohio Training Program, Aultman

Hospital

IMMEDIATE VALUE OFFERED

Descriptive terms of personal strengths in the workplace based on

Professional Behavioral Profiling:

Proficient and skilled in technical specialty ~ Dependable manager

Defines, clarifies, gets information ~ Consistent and steady

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