Manager Sales

Kristin Nicole Miller

th

**** **** ** ***

Westminster, CO 80031

720-***-****

****.******@*****.***

Summary of Qualifications

Well-rounded background includes hospitality (hotel and restaurant) and property management

Creative, detail oriented, able to see the big picture, determined to achieve results

Computer skills include MS Office, Outlook, Lotus Notes, Quick Books, Adobe and Quark software,

plus various hospitality PMS’s including Galaxy/Light Speed, Opera and Delphi

Work Experience

Emerald Management and Real Estate Group: Property Manager, October 2008-present

Tenant relations for over 500,000 square feet of commercial retail space in Colorado and Texas

Negotiate contracts with outside vendors; write and analyze leases

Generate monthly statements, perform annual reconciliation reports and monitor P&L. Effective

budgeting has consistently reduced expenses

Millennium Harvest House Boulder: Assistant Front Office Manager, March 2008-October 2008

Published training guide and materials for new hires

Created new revenue streams and improved service scores from 45% to 80%; developed a call-back

system to ensure guest satisfaction

Established accountability reports for Front Desk, PBX, Bell and Door staff

Sheraton Hotel Downtown Denver: Front Desk Supervisor/Business Sales Coordinator, September 2006-

March 2008

Invited into Management program; cross-trained in A/R, Revenue Management, Guest Service,

Reservations, Business Center and Housekeeping

As Sales Coordinator: extracted data for reports recapping usage/rates/top producing companies,

and created a trace system for all contracts and RFPs

Worked as Club Level attendant with both Rooms and F&B departments; in charge of all aspects of

buffet breakfast and evening hors d’oeuvres and cocktails

Luigi’s Italian Restaurant: Trainer/ Server/Bartender, October 2003-May 2006

Responsible for leading new staff through 5 day training covering all aspects of the restaurant

Assisted with catering functions at both on and offsite locations

Aurora Sentinel: Production Assistant/Classified Advertising Representative, February 1999-August 2004

Edited content of special columns, military news and website

Designed classified and display advertisements and promotional materials

Education

University of Colorado at Denver, 1999-2004, Painting, Communication

Littleton High School

References

Mark Pickett, 480-***-**** or ***********@*****.***

Meghan Mack, 845-***-**** or *********@***.***

Katie Nierling, 303-***-**** or **************@*******.***

Contact this candidate