Customer Service Health Insurance

MARY KAY HANKE

*** ******* ***

MICHIGAN CITY, IN 46360

OBJECTIVE: Clerical/Customer Service

SUMMARY

-Over 20 years experience providing excellent customer

service to customers and employees

-Excellent working relations with the public and co-workers of all

ethnic groups

-Confidential, reliable, well organized

-Able to work free of direct supervision

-Experienced with MS Word, Fair,Isaac, FACS, Excel, Groupwise

EMPLOYMENT HISTORY

FirstSource Financial Solutions, Div of MedAssist

Mar 2007 - Nov 2008

Payer Representative, Collection Department

-Managed a collection route making over 200 calls daily

-Experienced team worker

-Continually achieved monthly fee goals

CoverMe Foundation, Div of MedAssist

Nov 2008 - Aug 2009

-Screened and assisted individuals with applying for medicaid,

food stamps, health insurance

-Disseminated information on social services such as local

food banks, health care clinics

WellPoint ended their funding July 2009. I returned to the

Collection Dept Aug 2008

Sullair Corporation

June 2006 - Oct 2006

Temporary job scanning and filing blueprints

Horizon Bank, NA

June 1986-March 2006

- Interviewed consumer loan applicants

-Approved/Denied loan applications for direct and indirect loans

-Prepared monthly loan reports

-Informed Auto Dealer Finance Managers of loan decisions

-Prepared and filed mortgages, titles, collateral documents

-Composed correspondence

-Made appointments, Scheduled meetings

Contact this candidate