Customer Service Sales
Resume:
Angel Turina
***** * **** *******, ** *****
*************@*******.***
CUSTOMER SERVICE PROFESSIONAL
More than 5 years’ successful experience in customer service and support
•
Profile
with recognized strengths in account maintenance, problem solving and
trouble shooting, sales staff support, and planning/implementing proactive
procedures and systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using web databases, host, Siebel, DOS
programs, word, excel, PowerPoint, and access.
3. Ability to train, motivate, and supervise customer service employees.
4. A team player, acknowledged as “Total Quality Customer Service
Professional.”
5. Develop plan, conduct audits and variance analyses, and
maintain/update accurate inventories.
1. Superior quality
Synopsis of Achievements
2. Created action plans to save company time and money
3. Proactive planning led to notable increase in morale in all departments.
4. Created ways to improve quality
Sykes Enterprises 2006 to 2011
Employment
Customer Service Representative
1. Processing records
2. Customer Service
3. Account Payments
4. Disputes
5. Troubleshooting
6. Managerial Duties
7. Account management
8. Sales
1. Back office support
Pitney Bowes 2011 to Present
Customer Relations Services
9. Customer Service
10. Data Entry
11. Working with vendors and carriers
12. Opening new accounts
13. Disputes
14. Troubleshooting
15. Account management
16. Sales
Colorado Technical University Online 2011
Education
Associate of Arts: Accounting
University of Alaska Anchorage 2006
Associates of Arts: Accounting
Alaska Job Corps Center
2006
References Furnished Upon Request
Contact this candidate