Customer Service Administrative Assistant

MICHELLE R. NORMAN

*** **** ** ******* ( Colleyville, Texas 76034 ( 214-***-**** (

*************@*****.***

SUMMARY

A dedicated and versatile accountant, with a proven track record of

achievement in general ledger, reconciliation, customer service, and

records management. As a highly organized multi-tasker, oversees

multiple projects while making significant contributions. Examines

and verifies the accuracy of components to ensure efficiency. Works

closely with multiple levels of an organization to reach common

goals. A hardworking colleague, who takes initiative and assumes

responsibility for a wide range of duties to secure the achievement

of long-term prosperity.

EXPERIENCE

FRITO-LAY, INC., Plano, Texas

2000-2011

Accounting Specialist 2004-2011

Held responsibility for 36-42 mid-tier accounts, with a receivable balance

of $27,000,000. Processed timely and accurate customer payments to

account. Handled external and internal correspondence, faxes, and

telephone requests to resolve account issues. Followed up on unresolved

issues, such as unidentified payments, re-keys, and deductions requiring

backup by communicating with the customer or other internal functions,

including field sales and field finance, as needed toward resolution. Used

queries to track payments, over/short payments, missing invoice numbers,

dollar amounts and company addresses. Determined root cause of past dues.

Heavy research.

. Determined validity of customer's unidentified lump-sum deductions and

resolved according to procedures by communicating with the customer,

field sales, and field finance.

. Analyzed weekly account-aging reports thoroughly to identify negative

payment trends and resolved to avoid negative impact on cash flow.

Notified field sales and contacted customer.

. Addressed terms issues, monitored customer accounts, and collected on

outstanding balances.

. Reviewed and analyzed weekly aging, and contacted customers to resolve

past-due invoices.

. Used knowledge of customer and system to determine if and when

customer should be placed on credit hold or cash in advance to protect

against risk of write-off.

. Worked with little supervision to perform analysis of accounts,

identifying trends that could indicate where to focus attention on

terms abuse or other issues.

. Resolved issues before getting lead and additional resources involved.

Accounting Clerk, Addison, Texas 2001-2004

Prioritized workload to provide professional customer service. Processed

timely and accurate customer payments. Researched and reconciled payment

variances. Assisted in integration of cash application. Dedicated and

committed to achieving department goals. Provided guidance to peers and

assisted in training coworkers.

Accounting Support 2001

Distributed cash, filing, faxing, copying, master file updates, and re-

bills. Assisted with bankruptcies and distribution of high-risk mail, and

identified account numbers within Frito-Lay accounting system. Audited

daily deposit from bank and researched unidentified funds that belonged to

route salesmen. Researched and resolved payment variances. Held

responsibility for unidentified retail checks in accounts receivable.

Administrative Assistant 2000

Filed, typed, faxed, ordered invoices within Frito-Lay accounting system,

coded accounts, and rebills. Worked with attorneys on bankruptcies and

demand letters.

COMPUTER SKILLS

Excel, Word, Outlook, Lotus Applications

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