Customer Service Medical
Resume:
Ménel Cookson
San Diego, CA. 92111
********@*****.***
To obtain a Medical Receptionist Associate Administrative Assistant position where I can work in a team
setting, utilize my skills and cheerful, compassionate disposition. Strongly desire the opportunity to grow
and expand as a valued employee.
Objective
• Human Anatomy and Physiology
• Clinical and Diagnostic Procedures
Skills
• Medical office Practices
• Patient Relations
• Phlebotomy
• EKG
• Medical Terminology
• Microsoft Applications
• Medical Law and Ethics
• Pharmacology and Medication Administration
• Laboratory Techniques
• Business Communications
• Microsoft Applications
• Medical Assistant Certificate
Education
Kaplan College 05 2008 to 2 2009
• Academic High Honors
Moorpark College 04-2000 to 6-2002
• Associate of Science
• Associate of Arts
Certified Medical Assistant, 2009
CPR and First Aid, 1997 2010
HIPAA, 2009
Certification
• Maintains safe driver record, transports animals to and from various facilities.
Experience
• Prepared patients for procedures, administered injections, removed sutures and applied
San Diego Humane Society 05 2009 to Present
dressings.
Admissions Counselor/Animal Care
• Works closely with the public, have excellent customer service skill history.
• Assisted in minor surgeries and MOHS.
• Takes notes, writes memos and inputs all pertinent information into the computers
• Collected and prepared laboratory specimens.
• Data entry of owner and animal information when animal enters facility.
• Sterilized equipment and sanitized examination rooms.
• Formulates data into various reports and submits information to various departments for
• review.
Scribed notes, recorded and followed up on biopsy and lab specimens, telephoned
prescriptions to pharmacy.
• Draws blood on animals and giving all required treatments, and then inputs data into
computer.
Encompass Family Medical Group
• Assisted veterinarians with ultrasound, x ray, phlebotomy, vitals, injections and various medical
procedures.
• Maintain
ed a
SAIC
Marine Mammal Trainer 10 2005 to 08 2008
database of pertinent records for Government research projects.
MA Volunteer 02 2009 to 05 2009
• Wrote and executed training plans for the US Navy.
• Obtain and document vitals and chief complaint.
• Supervised new interns. Provided training on correct procedures for facility operations.
• Maintain medical records of patients.
• Instructed new employees in facility procedures, usage of large and small mechanical equipment,
• Perform tests: EKG, ICG, Spirometery, Tono, T wave, Stress Test, 24 hr halters, Urinalysis
and animal care and training techniques.
and Stool.
• Prepare and file patient charts, answer and screen phone calls.
• Call in RX’s
MVTransportation
• Call for hospital admittance.
Reception / Dispatcher 02 2004 to 06 2005
• Phlebotomy, by venipuncture, butterfly and skin punctures.
• Answer phone promptly, up to 6 lines.
• Administers injections.
• Direct, transfer calls, take detailed messages using office memo pad.
• Maintain an accurate log of client identification numbers and rides, for city department of
transportation.
• Maintain filing and organizing of company materials, catalogs, etc.
• Balance driver’s books and the totals at the end of the day.
• Write deposit slips and deposit all cash at end of day.
• Always dependable with a high level of professionalism and work ethic to maintain good customer
relations.
• Clerical tasks using Outlook and Microsoft Word.
• Utilized Excel to catalog vehicle fuel usage, mileage and maintenance.
• Dispatch up to 14 drivers who assist senior citizens and disabled.
• Open and closing procedures of office suite and always ensuring a clean front office/lobby area.
Monitored City Bus transportation. Ensure busses run on time and provide support service when
emergencies arise.
Leisure Village
Dispatcher / Security / Lifeguard 02 1999 to 04 2004
• Triaged emergency calls. Prioritized dispatch by urgency. Relayed situational information to patrol
officers.
• Assisted with medical emergencies. Summoned Fire rescue and Ambulance when required.
• Dispatched using Fire and Police 10 codes.
• Responded to Domestic disturbances. Contacted Police department, reported pertinent information
and directed officers to location.
Volunteer California Shake Down, 6 hours
Contact this candidate