Customer Service Manager

EXPERIENCE

Finance & Personnel Manager

Booker T. Washington Community Center, Auburn, NY 2010 - Present

. Manage $500,000 budget, Cash flow and P&L management, Variance

analysis, A/P A/R G/L

. Administer payroll/benefits for 30 employees, develop complex Excel

spreadsheets for payroll allocation

. Ensure timely submission of vouchers to one federal, seven state and

three county funding sources

. Maintain relationships with clients, grantors, banks and vendors

. Reconcile accounts, make deposits, prepare year-end audit materials

for closing

. Meet regularly with program directors to achieve fiscal and

programmatic goals

. Maintain personnel files, orient new employees to agency policies

Business Analyst

McEnroe Organic Farm, Millerton, NY 2009

. Developed a business plan geared towards strategies for marketing and

cost-savings

. Prepared inspection documents for Northeast Organic Farming

Association recertification

. Provided customer service and assisted with greenhouse planting and

field cultivation

. Researched organic farming and native gardening

Life Skills Assistant

Schoharie County Chapter NYSARC, Schoharie, NY 2007 - 2008

. Supported, encouraged, and empowered individuals with developmental

disabilities

. Assisted with ADLs and accompaniment in the community

. Maintained detailed documentations of individuals' progress for

Medicaid billing submission

. Played an integral role on individuals' advocacy teams, seeking to

enable individuals to realize their fullest potential and to improve

their quality and fulfillment of life

Office Manager

The Storage Factory, Cobleskill, NY 2005 - 2006

. A/P, A/R, invoicing/billing

. Answered phones, scheduled appointments, assisted customers

. Oversaw daily operations and secured building at open/close

EDUCATION

Master of Public Administration 2010

Syracuse University, Syracuse, NY

Bachelor of Business Administration in Small Business Management 2009

State University of New York at Cobleskill, Cobleskill, NY

Associate in Applied Science, Accounting 2007

State University of New York at Cobleskill, Cobleskill, NY

OTHER ENDEAVORS

Companion to a young woman with special needs, 2010 - present

US Food Transportation Safety: GAO Research, MPA Capstone Project, 2010

Treasurer, Student Environmental Action Coalition, 2008

Enligsh Teacher, Brasov, Romania 2002

Irish flute, whistle & Uilleann bagpipe player, Tisch Family Band

COMPUTER SKILLS

Microsoft Project, Excel, Word, PowerPoint, QuickBooks, SPSS

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