Customer Service Manager

Location:

Posted:

August 15, 2011

Wade G. Dennison

832-***-**** *********@*********.***

Objective

To obtain a position where my extensive experience with vehicle appraisals, monetary/contract negotiations and high

levels of customer service know-how will achieve complete customer satisfaction while maximizing company profits. I

offer the ability to work well under pressure as a team member or alone, efficiently manage multiple projects and have a

flexible interpersonal style suitable for interacting easily with executives, coworkers, clients and the general public.

Professional Certifications and Licenses

State of Texas Claims Adjusters License: Adjuster-All Lines License Texas No: 1694082

Class A Commercial Drivers License

Education

Stephen F. Austin State University – B.A. 1993

Experience and Expertise

ENTERPRISE RENT-A-CAR (July 1994 – Present)

Houston Fleet Management – Remarketing Account Manager (January 2000 - Present)

Responsibilities include disposal of all lease returns for the Houston area office (fleet size of 11,000 units) and achieving

the highest selling price possible (contractual agreements) building long -lasting professional relationships with and selling

to local and out-of-town automotive dealerships and auctions. Key responsibilities include:

Appraising and establishing market prices for local lease returns\units in the greater Houston area

Setting residuals/salvages and fleet analysis for new leases

Handling collections of all units sold on a monthly basis (approximately $425,000–$450,000)

Selling more than 50 lease units per month through contractual agreements

Identifying prospective clients through referrals, national association relationships and networking

Strategizing and interacting with clients, including initial and follow-up telephone calls, and presentations, closing

and transition meetings

Creating custom fleet management solutions to facilitate clos ing the sale

Conducting relationship management of new and established accounts through personal interaction with clients

Providing monthly sales quota reports to upper management

Regional Remarketing Supervisor – Spring Office (December 1997 – December 1999)

Responsibilities included selling lease units, through contracts, to local and out-of-town automotive dealerships and

auction houses, building professional relationships with regional automobile managers, researching current used car

markets, and maintaining vehicle inventories.

Branch Manager – Greenspoint Rental Office (September 1996 – November 1997)

Responsibilities included overseeing day-to-day operations, maintaining high levels of customer service, handling

contractual agreements with commercial entities, managing and supervising staff, maintaining an active fleet of vehicles,

and coordinating and controlling vehicle inventory.

Assistant Branch Manager – Baytown/Pasadena/Houston North Rental Offices (September 1995 – June 1996)

Assisted the Branch Manager with vehicle leases, customer service and general business operations.

Agent – Crosby/Baytown Rental Offices (July 1994 – September 1995)

Assisted customers with renting vehicles.