Manager Customer Service

Phillip L. Dhom abgx8t@r.postjobfree.com ( * of *

*721A Leclede Station Road ( St. Louis, Missouri 63143 859-***-****

primary

Qualifications for Digital Media, business development & Graphic Design

Equipped with an extensive track record of providing digital media, graphic

arts, and production management-meeting production schedules/deadlines,

product quality/integrity, and customer satisfaction/expectations. An

innovative and detail-oriented leader with exceptional project management,

business development, and communication skills. Experienced at handling

complex transitions and changes; developing and maintaining strong business

relationships; and achieving corporate goals within fast-paced and dynamic

environments. Works well with all levels of a company, including

leadership, art directors, media specialists, and production staff; is

adept at developing process and workflow improvements that drive

productivity and efficiencies; and continually promotes teamwork,

accountability, and creativity as well as operational excellence.

Core Competencies

Advertising Design Operations Quality Business

Management Control Development

Strategic Planning Contract Client Product Development

Negotiations Relations

Account Management Start-up Operations Cost Control Team

Building/Facilitati

on

Select Accomplishments

. Increased ad revenue by 25% following industry trade shows (e.g. Shot

Show, NRA Convention, and Blade Show) by effectively addressing existing

client advertising requirements to attract new business.

. Saved a company over $150,000 by streamlining the invoicing process-

developed an invoicing solution that simplified accounting and allowed

for faster invoice resolution.

. Led the transition of a company's account to a new printer (selected by

Harris Publications' CEO); created and edited R.R. Donnelley & Sons'

first magazine covers and inside pages. Developed and set up processes

and procedures; ensured requirements and production levels were

consistently met.

. Significantly reduced pre-press costs through various initiatives: saved

$110,000/year by switching from a Kodak ($50/proof) to an Epson

($17/proof) approval proof system; saved $35,000/year by developing an

in-house correction cycle (eliminating outsourced services); and reduced

per page production costs from ~$225/page to $117/page by transitioning

from a laundry list billable system (pre-press center hourly rate) to a

page volume base-negotiated a single price per page.

. Played a key role in a company's conversion from manual processes to

desktop publishing. Transitioned the company's printing process from

letter-press quality, Harris M1000, and Harris M3000 to Gravure.

. Spearheaded an internal design program that was offered to advertising

clients, generating 32% additional revenue towards the company's bottom

line-designed client ads and media kits.

Professional History

Harris Publications Inc. (New York, NY) 1998 to 2009

Pre-Press Manager

Led and coordinated new premier publication launches, from concept to final

print, for a leading publisher of newsstand and specialty magazines.

Oversaw a $1.5-million budget. Coordinated team efforts involving page-

building, color-editing, and scanner operations; edited and color-corrected

four-color images and assigned content. Provided assistance to art

directors on layout and design, supporting cover design and

editing/screening over 1,000 pages/covers of four-color images prior to

weekly production. Held approval authority for all Kodak and Epson proofs;

approved final bluelines (for position and accuracy) prior to print.

Provided accounts billable oversight; checked pre-press invoices. Managed

all pre-press, shipping, and print production, ad services schedules.

Collaborated and interfaced with both the ad sales department and clients

on a daily basis-20 art directors, 8 editors, and 24 writers.

Phillip L. Dhom abgx8t@r.postjobfree.com ( 2 of 2

859-***-**** primary

Professional History

Harris Publications Inc. (New York, NY) Continued

Pre-Press Manager

Visited printing facilities to ensure client color and print quality

requirements were met (SWOP standards). Attended trade events and

recruited new clients; served as a client liaison, providing insight to

their media needs and requirements.

. Was instrumental in growing overall sales by contributing to the

development of attractive and provoking cover designs that generated

buyer interest and industry recognition. Collaborated with art

directors to promote innovative and imaginative designs. Ensured the

production of reader friendly content.

R.R. Donnelley & Sons Company (Dwight, IL) 1996 to 1998

Account Manager, Harris Publications-Pre-Media Center

Hired to RR Donnelley at the request of Stanley Harris CEO Harris

Publications to oversee the transition of the Harris Publications pre-media

account to a new printer, R.R. Donnelley & Sons-a print and related

solutions provider, including document-based business process outsourcing.

Communicated the details between the printer's media center and the owner

of Harris Publications. Managed the overall account, including billing,

print schedules, ship dates, and color corrections as well as final color

corrections for a newly acquired account. Provided team member training

and supervision. Invoiced Harris titles (publications).

. Contributed to publisher and printer cost savings by creating a highly

efficient page assembly process-streamlined work flow, new updated

invoicing procedures, more effective quality control procedures.

Network Color Technology. (St. Peters, MO) 1988 to 1996

Account Manager, Harris Publications-Pre-Media Center

Promoted to serve as Harris Publications Account Director as selected by

Harris Publications' CEO. Collaborated with management to develop a new

Pre-Media Center. Built, trained, and developed a 25-member team,

consisting of four-color page builders, proofers, scanner operators, and

shipping and customer service personnel; developed and established

policies/procedures and workflow processes; and coordinated team-building

meetings. Directed the assembly of ~1,500 pages/week; oversaw billing,

scheduling, shipping, and finalized color corrections. Promoted quality

awareness and control. Managed transportation and delivery vendor

contracts. Participated in quarterly and annual employee reviews. Edited

and color-corrected images for major publications (e.g. Peterson

Publishing, Conde Nast, and Hachette Publications) while working within the

parameters of all publishers' print schedules and expectations.

. Played a key role in the success of the new Pre-Media Center, creating a

high-tech digital pre-media facility. Established strong and

cooperative client relationships.

Prior to 1988, employed as a Four-Color Scanner Operator at World Color

Press Inc., four color stripper

Education

Police Training, Illinois Police Training Institute-University of Illinois

(Chicago, IL) Police Officer Effingham, Illinois

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