Sales Manager

Sandra J. Grimes

* ****** ****** ****. ***. ***

Savannah, Georgia 31410

803-***-****

EDUCATION:

Voorhees College, Denmark, South Carolina

Graduated: May 1982

Degree: Bachelor of Science

Major: Business Education

Minor: Finance

EXPERIENCES:

Medical Arts Branch, Savannah, Georgia, Service Manager 2, May 3, 2010

until present

Managed retail sales and service functions. Service customer financial

needs resulting in greater market share, wallet share and profitability.

The ability to inspire, lead and motivate the team to achieve their goals.

Success in hiring, developing, coaching and/or training staff.

Adaptability and flexible coaching style with taking into account the needs

and learning style of a diverse team.

Traffic Circle Branch, Savannah, Georgia, Service Manager 1, December 7

until May 3, 2010.

Manage the teller service function to ensure prompt and efficient

transactions. Established sales referrals and service goals. Create,

train and coach a successful service and referral team. Ensure compliance

with audits and operational regulations and guidelines.

Lexington Main Branch, Lexington, South Carolina, Teller Manager, Sept. 1,

2006 until December 7, 2009

Conduct weekly sales credit results, one on ones with tellers, coaching,

hiring and interviewing new tellers.

Wachovia, Columbia, South Carolina, PSR 3, February 2004 until August 31,

2006.

Coaching new hire bankers, supervisor floor support, sales, and servicing

clients.

Wachovia, Columbia, South Carolina, Employees Financial Services, Financial

Specialist, July 2003 to Aug.31, 2005.

Opening new accounts, follow-up with customers, assist in the account

information, sales and referrals for 401k, brokerage, cap and helping with

account maintenance.

Wachovia, Columbia, South Carolina, Ask-me-First, August 2001 to June 2003.

Assist bankers with information on customer accounts; help them to solve

problems and to give them support. Help with new accounts opening

procedures for loans, IRA's, CD's, checking and savings. Explain the policy

and procedures on banking.

Wachovia, Columbia, South Carolina, Service Banker, Wachovia Call Center,

March 1, 2000 to August 1, 2001.

Assist customers with problems on their accounts. Block checking, savings

and bank card accounts due to fraud. Open new accounts, maintenance account

information and give each customer the great customer service experience.

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