Customer Service Sales

SARA MICHELLE ISAACS

**** ****** **** ** 336-***-****

Dobson, NC 27017

****.********@*****.***

EDUCATION

Campbellsville University, Campbellsville, KY December 2006

Bachelor of Science in Business Administration

Emphasis: Marketing

Campbellsville University, Campbellsville, KY May 2005

Associate of Science in Business Administration

RELATED WORK EXPERIENCE

Citizens First Bank, Munfordville, KY October 2010-May

2011

Teller

. Received checks, cash, bankcards or other negotiable instruments in

payment of fees or charges; verified amounts and endorsements; issued

receipts

. Entered transaction data on accounting system terminal; consulted

database to check status of financial accounts

. Counted cash drawer upon opening to verify amount; ensured enough cash

was kept in drawer for daily needs by ordering from vault

. Assisted with related activities such as night deposits, check

disbursements, collections or similar duties

. Conducted a variety of customer service tasks including providing

account balances, transferring funds, tracking deposits and various

record changes

. Maintained and accounted for cash drawer and daily transactions;

reporting discrepancies

R.J. Reynolds Tobacco Company, Chattanooga, TN February 2009-August

2010

Territory Manager

. Visited accounts to insure that the RJ Reynolds contract was being

abided by

calling on established traditional and nontraditional retail outlets

. Sold and executed national/local brand building marketing programs and

initiatives within these accounts

. Achieved assigned quantitative and qualitative sales goals and brand

building measures

. Built outstanding relationships with store managers/owners by

providing expert tobacco/consumer insights and advice through the

development of individual business plans

. Participated in relationship marketing by conducting effective "1 to

1" Consumer Engagements through understanding of Consumer Marketing

Brand Strategies

. Actively promoted the marketing mix through direct discussions with

retailers using analytical proficiency and influencing skills to

promote a beneficial business plan for RJRT and our retailers.

. Received #2 highest Camel SNUS sales in the division, #7 in the region

and #33 in the Southern Sales Area for 2009 due to the success of my

marketing project for my accounts.

. Managed 123 accounts

. Utilized Hyperion to control inventory levels and seek opportunities

for increase in sales with growth brands.

Toys R Us, Madison, TN October 2008- January

2009

Human Resources Department Supervisor:

. Assisted store management team with staffing, development, performance

management, associate data management, legal compliance, associate

satisfaction and morale

. Maintained associate files and ensure compliance with all government

regulations and paperwork

. Trained new staff members in human resources techniques and

methodologies, oriented staff with appropriate laws, policies,

regulations, and procedures, and ensures that work conforms to

standards, regulations, and laws

Christopher & Banks, Hendersonville, TN March 2008-September

2008

Assistant Manager:

. Serviced customers utilizing professional selling techniques

. Ability to recruit, interview, train, and coach personnel

. Supervised and carried out day-to-day operations of store

. Knowledge in store statistics, working toward achieving personal and

store goals

. Handled deposits and assisted Senior manager in determining product

orders

Kroger MD1, Midsouth Division September 2007-

February 2008

Management Trainee:

. Ensured exceptional "Customer 1st." strategy at all times

. Utilized budget to contribute to the best financial interests

. Assisted in employee growth and development

. Monitored ordering, inventory and merchandising for all departments

. Controlled departmental expenses (i.e. wages, supplies)

. Analyzed monthly operating statements

. Administered effective stock and sales strategies

. Scheduled and organized workforce consistent with planned business

. Managed customer complaints and maintained customer service excellence

. Maintained store security with regard to cash control, theft and

shrink

. Involvement in local community activities

. Maintained execution of division sales plans and merchandising

promotions

. Established and maintained effective inventory control

Kroger, Campbellsville, KY June 2003-September

2007

Office/Accounting Clerk:

. Over-saw cash flow and accounting practices on a daily basis

. Ensured bank deposits and tendering cash were handled correctly

. Supervised, directed and assisted employees for personal and company

growth

. Greeted and assisted customers

VOLUNTEER

4-H Camp Leader, Civil War Days Tour Guide, Taylor County Food Pantry, Hart

County Summer Reading Program, Taylor County Relay for Life, Hart County

Relay for Life, Lion's Club Nursing Home Visits, FCCLA Christmas Nursing

Home Visit, Hart County Farm Safety Day Camp

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