Customer Service Manager
Resume:
Margaret K Holmes
Albion, NY *****
*********@********.***
OBJECTIVE
I am a hard working, customer-oriented employee who is willing and able to learn new skills
quickly and efficiently. I look forward to bringing my cash handling, phone, computer, and
customer service skills to the job to help the team succeed.
WORK EXPERIANCE
Hot Topic, Albany,NY 6/2010-11/2010
Assistant Manager
I transferred to a higher volume store after relocating my residence. On top of my management duties I
also handled cash transactions as well as making nightly deposits and cash change outs. I was
recommended by my district manager to become a full time store Manager but at the time the position
wasn't available, so I stayed on as an assistant manager. My duties included (but were not limited to)
Leadership:
Handling cash transactions
Making nightly deposits and change for the next day
Making schedules
Training new employees according to company standards
Opening and closing the store
Keeping open line of communication between buyers
Customer Service:
Keeping track of special orders
Consulting with customers
Maintaining a good relationship with customers
Driving sales
Handling customer complaints as well as praises
Hot Topic, Pittsburgh,PA 05/2008-06/2010
Assistant Manager
I was promoted to Assistant Manager after six months with the company. I left this store for a higher
volume store in New York with the same company after a recommendation from my district manager.
Leadership:
Handling cash transactions
Making nightly deposits and change for the next day
Making schedules
Training new employees according to company standards
Opening and closing the store
Keeping open line of communication between buyers
Customer Service:
Keeping track of special orders
Consulting with customers
Maintaining a good relationship with customers
Driving sales
Handling customer complaints as well as praises
Dial American, Pittsburgh,PA 09/2007-03/2008
Customer Service Representative
This company was contracted by other larger companies to maintain sales as well as assist their
customers. I worked directly with customer sales calls and complaints. I received switchboard phone
training as well as data entry. I was also able to maintain my sales and percentages through the bonus
program.
Gregory's Restaurant, Troy,NY 04/2003-08/2007
General Manager
I was part of this family run business with my family and really was a jack of all trades. I was trained in
bookkeeping, hiring, training and customer service as well as being the bar manager and floor manager.
Among my general staff duties I also was the cashier. I handled all customer cash and credit
transactions as well as daily deposits and counting out the cash drawers nightly.
EDUCATION
Colonie Central High School Albany,NY 1998-2001
High School Diploma
Allegheny College Pittsburgh,PA 2007
Graphic Design in Art/ Graphic Communications
SKILLS
Cash handling
Money Transactions
Customer Service
Phone operating
Sales
Marketing
Management
Merchandising
SOFTWARE
Microsoft Office
Microsoft Word
Adobe Photoshop
Sharepoint Designer
Illustrator
Contact this candidate