Quality Assurance High School
Resume:
Patti Franks
Poynette, WI 53955
*********@*****.***
Professional Objective:
To obtain a position at this company where I can maximize my skills, quality assurance, program
development, training, strong organizational skill and ability to work well with people.
Qualifications:
Extremely organized Quick learner
Outstanding interpersonal skills Strong verbal communication
Demonstrated ability to interact effectively with Mgmt. Proven leadership abilities
Issue resolution File/records maintenance
Computer Proficient in Microsoft Office Suite: Word, Excel
PowerPoint, Outlook Express Bi weekly Payroll systems
Creative Problem Solving Expense Control
Customer Needs Assessment
Customer Satisfaction
Experience:
University of Wisconsin Hospital and Clinics
February 2001 to August 2011
• Liaison between custodial staff and nursing staff to increase cleaning times.
• Provided onsite training.
• Developed new processes for employees which resulted in marked performance improvements.
• Researched and updated all required materials needed for the Operating Room Managers and MRI
Managers.
• Supported co supervisors with daily operational functions to ensure adequate coverage in the
facility
• Supervised a team of 22 employees.
University of Wisconsin Hospital and Clinics
August 1989 to February 2001
Achieved employee of the month by cleaning above the standards.
•
Initiated training of new employees which resulted in them growing (passing probations)
•
Liaised between patients and nursing staff
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when patient needed something.
Ensured a safe, clean and comfortable area for the patients to recover in.
•
•
Recommended cleaning standards to management and training outcomes.
Patti Franks W 8125 Co B Lot 204
Poynette, WI 53955 USA
Education
Madison Area Technical College January 2009 to Present
Madison, WI 53704, USA
Associates of Applies Science Supervisory Management
Not yet graduated
Madison East High School
High School Graduate
Madison, WI USA
Keywords:
Communications
HIPPAA rules and regulations
Inventory requests, levels
Planning for construction clean up and other projects
Joint Commission rules and regulations
MRI Certified University of Wisconsin
Madison
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