Customer Service Insurance

Bridgette Dodge-CPC

****B Plank Road

**************@***.***

Petersburg, NY 12138

518-***-**** home / 518-***-**** cell

Summary

. Detail-oriented professional with excellent communications skills and

extensive knowledge of insurance codes, billing, and collections

procedures

. Certified Billing and Coding Specialist (CBCS), Certified Medical

Administrative Assistant (CMAA), Certified Professional Coder (CPC)

Employment History

Prime Care Physicians, Albany, NY 12/10-present

Billing Specialist

Posting payments for over 30 different insurance companies applying

payments to patient accounts for services rendered. Including take

backs and over payments.

Albany Surgery Associates, Albany,ny 8/2009-

8/2010

Coding and Billing Specialist

. Coding and Billing of Operation Reports for 4 surgeons, Daily charges

from office visits, Census billing, Workers' Compensation Charges,

Check and balance day sheets for both offices, Pull OP reports and

pathologies from hospital web-sites, Post daily surgeries on American

College of Surgeons.

. Fill in at front desk, check-in, check-out when needed,

authorizations for Medicaid and workers' compensation, entry of new

patient demographic sheets.

. Monthly collection calls both personal and insurance.

. Posting electronic payments from insurance companies, posting daily

personal and insurance payments, accepting and posting personal credit

card payments through virtual merchant, Bank deposits scanning checks

through virtual merchant.

Capital Cardiology, Albany, NY 1/2009-

8/2009

Patient Services Representative

. Respond to approximately 80-100 calls per day, communicate with

doctor's offices, healthcare professionals, and patients to schedule,

change, or cancel appointments through Medical Manager

. Input patient information for billing and insurance in software

program

. Responsible for sending messages from patients through eScribe (EMR

software) to healthcare staff

Computer Science Corporation, Albany, NY 3/2007

-6/2007 temporary position

Customer Service Representative

. Worked with clients via phone on medical insurance claims

. Achieved daily goal of taking and resolving at least 100 calls per day

O'Connor, O'Connor, Bresee & First, P.C., Albany,NY 2/2006-

9/2006 temporary postion

Billing Clerk

. Responsible for all billing entries of firm, review with attorneys and

sent finalized bills.

Walsh & Hacker Attorneys at Law, Albany, NY 12/1996-

08/2005

Billing Clerk

. Handled all billing entries and all aspects of the billing process from

entry to mailing for 10 Workers' Compensation Attorneys.

. Implemented filing system and updated the law library, keeping records up

to date and accurate.

. Proofread all documents before preparing the daily mail.

. Implemented the first paperless billing program for the firm. Proficient

in insurance coding.

Education and Certifications

New Horizons Computer Learning Center, Albany, NY

. Healthcare Information Management program

Professional Career Development Institute

. Certified Paralegal

Notary Public

. Commission expires 10/21/2014

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