Customer Service Manager

Clarissa J. Jackson

*** ***** ***** ****** **. Home: 671-***-****

Sinajana, Guam 96932 Mobile: 671-***-****

e-mail: ****************@********.***

QUALIFICATIONS SUMMARY

Administrative support professional experienced working in a fast paced environment demanding strong

organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet, committed to

superior administrative support and valuable customer service. I am confident and poised in interactions with

individuals at all levels. Detail oriented and resourceful in completing task and projects; able to multi task

effectively. A self-motivated innovator, with a skill set that includes problem solving and communication

with a capacity to shoulder higher responsibility.

COMPUTER EXPERIENCE

Microsoft Office 2K3 to include advanced skills in Excel, PowerPoint, Excel,

SAP, Kronos, QuickBooks, Taxwise, Quicken, and Peachtree. Apollo,

Windows 98, Windows 2K, XP, Vista, Windows 7, AS/400, & UNIX. Healthpro

Paint Shop Pro 10+, Adobe Photoshop CS2, Maya, and Macromedia X, & Microsoft Project.

CAREER PROFILE

Department of Public Health & Social Services

Front Office Assistant

Customer Service Desk Clerk Jan 2010-Jan 2011

• Answering phones, managing mail, assisting visitors, and responding to fax enquiries also drafted

correspondences between departments.

• Pulled charts and corresponding lab reports for upcoming weekly appointments.

• Assistant Medical personnel with all requests.

• Transfer charts to various medical facilities with the required documents signed and accounted for.

• Fax medical lab reports as requested by various referred specialty clinics and medical professionals.

• Handled all computerized, manual, and log book notation of all documents incoming w/ date and

time stamps.

• Organized the reception area to minimize flow of incoming documents to be handled appropriately

between eligibility specialists and clerks.

• Responsible for screening all new applications before issuing appointment dates according to applied

program(s).

• Maintained confidential information of office related information.

• Prepared general correspondences, memorandums, reports, schedules, and other materials requested

by Administration Staff.

Return Property Management

Property Manager/HR Manager March 2008-Sep 2009

• Responsible for maintaining 210 buildings, grounds, roads and walkways on an ongoing basis;

ensuring preservation of all units that are “move-in-ready”.

• Guarantee sales and leasing for all rental spaces and showing properties; coordinating tenants move

in and out procedures; investigating complaints from tenants, enforcing regulations, performing

safety inspections on a regular basis; preparing ongoing maintenance plans with the Regional

Manager and overseeing the maintenance of all water, sewer, heating and cooling systems in all RPM

properties.

• Acting as the department’s first port of call to internal and external clients i.e. answering the

telephone and internal/external inbox emails to staff and general public to provide information and

respond to enquiries in a timely manner.

• Opening the department’s post and producing correspondence.

• Liaising with the full range of employees, including senior managers to provide advice where

possible, or escalating as necessary to other senior members of the team, e.g. relating to HR policies

and procedures

• Receive visitors, arrange hospitality and enhance internal and external client perceptions of the HR

Department.

• Dealing with all enquiries with the upmost regard for confidentiality.

• Responsibility for records management, maintenance of all filing – electronic and paper records

• Key role in maintaining HR databases/record keeping spreadsheets, including management of

recruitment, setting up mail merges and reports as required.

• Processing of all invoices, ensuring appropriate sign off within timescales required.

• Recording building maintenance progress and monitoring Master Plan progress in database.

• Coding building and grounds bills; maintaining a daily record of activity.

• Certify that all financial aspects of properties are maintained; budget is adhered to, and reports done

and submitted in a timely manner to all department heads.

• Hiring & Training of seasonal and/or part-time personnel.

•

Hallkinion & Associates

Navy & Marine Corps Intranet Project

Project Administrator / HR Manager July 2003 – May 2007

• Manage the recruitment and mobilization of non-management employees.

• Ensure all positions recruited for have an up-to-date job description

• Ensure all new employees obtain required travel visas.

• Assist with the Visa process from outside State.

• Develop a good working relationship with other departments.

• Provide advice to manager’s and employee’s regarding HR issues.

• Employee Relations as required/directed.

• Provide weekly recruitment status to HR Manager.

• Assisting visitors, and resolving a range of administrative problems and inquiries.

• Scheduled and coordinated meetings, interviews, appointments, events and other similar activities as

well as coordinating travel as well as lodging arrangements.

• Operated the personal computer to compose and edit correspondence and memoranda from dictation,

verbal direction, and prepare, transcribe, compose, type, edit, and distribute agendas and minutes of

meetings.

• Maintained confidential records for clients and agency and provided information regarding activities

and location of departments, offices and employees within organization.

• Manage payroll and ensure accurate, timely and efficient distribution of salaries.

• Oversee planning, organizing and managing of the various activities done within and outside the work

areas.

Bachelor Enlisted Quarters Billeting

Guest Services/Front Desk Agent August 2003-April 2006

• Registers and assigns rooms to guest, makes and issues room keys, and may escort guest to rooms

such methods using vehicle/van to escort guest to lodging areas.

• Receives and confirms room reservations by letter, telephone, email,

• Ensures that only authorized patrons use government sponsored quarters.

• Calculates and posts charges to patrons’ accounts and balances totals with control records.

• Accepts payment, makes change, and presents departing guests checkout statements.

• Prepares and safeguards cash receipts, prepares daily cashier’s

• Responsible for reporting, daily activity report, and may prepare consolidated daily activity report.

Maintains current checkout list.

• Ensures housekeeping status of rooms is updated. Records and notifies appropriate

person/organization of maintenance problems reported by guests. Ensure front desk area and lobby

remains clean.

• Process Night Audit procedures and close credit card machines nightly.

• Maintains the lost and found program.

United States Navy Civil Service Commission

Personnel Support/ Payroll Clerk/Customer Service May 1999 – May 2003

• Provided office assistance to Military Division Director with daily data entries.

• Assisted with development of military benefits and pay infrastructures.

• Responsible for all Thrift Savings Plan entries for 1000 plus military recruits.

• Prepare all direct deposit, pay and out processing information.

•

• Give lectures & briefing on direct deposit, life insurance and other government pay policies and

provide customer support over the telephone or via email.

• Furnish supervisors & division directors with in/and with standard concepts, practices, and

procedures within all military fields of in processing and out-processing procedures

EDUCATION

Academic Diploma 1993

Clover Leaf Technical College, Steilacoom, WA

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