Customer Service Manager
Resume:
Tina Berry
Bishopville, SC *****
**********************@*****.***
Objective: I am interested in becoming an asset to your team. I strongly believe my
retail sales and management experience will benefit your company in many ways. I have
exceptionally strong interpersonal and ethical skills to manage your company’s assets and
employees. I have excellent merchandising, administrative, and customer service skills. I
am a dedicated, hardworking, dependable, and honest individual. I am looking for a
position in a fast paced environment that will utilize my skills as a Manager. Thank you
for your consideration to be apart of your team.
Professional Experience:
Super Ten: May 2011-August 2011
129 W Cedar Ln
Bishopville, S.C. 29010
803-***-**** (store closed)
Supervisor: Linda Lee
Title: Store Manager
Duties: Maintaining great customer service. In charge of managing the operations,
staffing, and sales/profit goals. Ensuring total compliance with all store operations
policies. Completing daily sales reports, bank deposits, scheduling, maintaining payroll
hours, and auditing paperwork. Unloading truck, merchandising product, ordering
product, setting ads, price point merchandise, setting planograms, taking markdowns, and
keeping inventory logs of vendors/merchandise. Opening/closing the store and keeping
the store clean and organized. Keeping sales up and shrink down.
Cato: November 2009-November 2010
1057 Broad St
Sumter, S.C. 29150
Supervisor: Cassandra Wilson 428-3195/ Latrail Oakley
Title: Promoted from Sr. 1st Assistant Store Manager to Store Manager
Duties: Maintaining great customer service and store appearance. Maintaining cleanliness
of the store. Hiring/recruiting employees. Training and developing employees. Making a
weekly schedule. Doing store resets/layouts according to planograms and color stories.
Dressing mannequins and keeping them updated. Receiving and processing shipment.
Traveling to help out in other stores. Preparing multiple task to delegate to employees.
Opening and closing store procedures. Handling money transactions/overrides. Handling
daily bank deposits. Completing daily paperwork.
Kmart: November 2007-July 2008
1143 Broad St
Sumter, SC 29150
Supervisor: Kathy Kelly/Opal Bussell
Title: Front Desk Supervisor
Duties: Maintaining great customer service. Processing returns/exchanges. In charge of
all the cashiers. Scheduling breaks for all the cashiers. Handling money transactions.
Maintaining cleanliness and products for checkouts.
Kmart: December 2006-November 2007
33 Montgomery Xrd
Savannah, GA 31406
Supervisor: Eddie Rainwater
Title: Assistant Store Manager
Duties: Maintaining great customer service and store appearance. Improving good
customer service from all employees. Solving customer problems and complaints.
Planning and completing product merchandising. Assist in hiring procedures/scheduling.
Training and developing employees. Traveling to help out in other stores. Preparing
layouts, goals, and plans for executing department resets. Preparing multiple task to
delegate to employees. Opening and closing store procedures. Handling money
transactions/overrides. Verifying daily bank deposits. Responsible for entire store but in
charge of hard lines which included: Health and beauty, office supplies, lawn and garden,
hardware/DIY, automotive, sporting goods, toys, pantry, home décor, kitchen corner,
electronics, layaway, and service desk/cash outs.
Fashion Cents/Simply Fashions: August 2002-November 2006
1109 Broad St
Sumter, SC 29150
Supervisor: Mary Compton
Title: 2nd Assistant Manager
Duties: Maintaining great customer service and store appearance. Improving good
customer service from all employees. Solving customer problems and complaints.
Assisting in planning and completing product merchandising. Doing layouts/dressing
mannequins. Opening and closing store. Handling money transactions. Handling daily
bank deposits. Processing daily paper work.
Skills:
• Customer Focus: I will provide customers with courteous, friendly, fast, and
efficient service and information.
• Team Work: I work well with others to achieve common goals.
• Listening/Communicating: I listen attentively to others, ask appropriate questions,
and speak in a clear and understandable manner.
• Leadership: I like to develop and train employees through communication of rules
and establishment and enforcement of performance standards. I plan, prioritize,
set goals, make decisions, and solve problems.
References:
Opal Bussell Cassandra Wilson Sharon Mallet
2880 Drake St Wisacky Rd 1102 Lora St
Sumter SC 29153 Bishopville, SC 29010 Savannah GA
803-***-**** 803-***-**** 912-***-****
Former Supervisor Former Supervisor One of my Dept. leads
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