Customer Service Administrative Assistant

LISA K. WILLIAMS

*** * ***** ** ? La Porte, TX **571 ? Phone: 281-***-**** ?

************@*******.***

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ADMINISTRATIVE ASSISTANT

Payroll ? Clerical ? Bookkeeping

< Dynamic, qualified and highly ethical Administrative Assistant and with

extensive experience providing key support to staff members, customers

and stakeholders.

< Expert in analyzing data, resolving problems and providing superb

customer service to personnel; experienced in writing comprehensive

reports and creating compelling presentations.

< Experienced in developing process improvements that streamline workflow,

coordinating schedules, maintaining the office/appointment calendar, and

keeping inventory records.

< Able to perform administrative support work including managing projects,

drafting memos, correspondence, sending messages, answering phone calls

and providing additional office support as required.

< Excellent leadership, communication and interpersonal skills; ability to

build rapport with key stakeholders and succeed in high-pressure,

challenging and deadline-driven environments.

< Computer Skills: Type 45 WPM; Microsoft Office Suite; Accounting Software

(ADP, ERA); Data Entry Terminal (PDT, Mainframe Terminal) and Spreadsheet

Software (Calc, Excel)

AREAS OF EXPERTISE

Customer Service Office Management Organizational Management

Human Resource Functions Benefits Management Accounting

Billing Accounts Payable & Payroll

Client Relationships Receivable Team Leadership

Administrative Skills Calendar/Schedule Management Document Management

Payroll/Memos/Correspondence

PROFESSIONAL EXPERIENCE

Roundtree Texas Mgmt. LLC, League City, TX

2009-2010

Controller

< Planned and coordinated quality assurance programs and developed quality

and production quality controls.

< Managed accounting duties, posted bank entries daily and administered

accounts payable/receivable.

< Processed expense reports, handled bank deposits, signed checks, and

oversaw W-2's, 1099, unemployment hearings.

< Implemented new policies and procedures.

Gulfgate Dodge, Houston, Tx

2003-2009

Office Manager

< Processed payroll and employee benefits including unemployment hearings,

Texas new hire compliance, worker's compensation claims and case

management.

< Consulted on new policy and procedural changes and tracked medical,

dental, vacation and time benefits.

< Ranked a 5-Star Coordinator; addressed client concerns and resolved

questions regarding new and used vehicles.

< Tracked and scheduled training required by DaimlerChrysler Corporation

and implemented the use of process improvements and flow charts to

improve client relations.

< Handled bank deposits, uploaded daily account information, reconciled

bank accounts, managed accounts payable/receivable and warranty purchases

and cancellations.

Baytown Chrysler Jeep, Baytown, TX

2001-2003

Payroll / Billing clerk

< Processed commissions and bonuses and tracked the medical, dental,

vacation and time benefits.

< Created and implemented the use of an employee handbook.

< Ensured compliance with worker's compensation claims and case management.

< Managed personnel and medical records.

< Administered FMLA, Cobra, and new hire orientation.

Warranty Administrator, Allen Samuels Dodge, Houston, TX

1994-2001

< Processed warranty claims for payment from manufacturer and extended

warranty companies.

< Handled warranty cancellations and data entry for customer purchases of

extended warranty plans.

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