Customer Service Services

COLEEN PONTEJOS

512-***-**** *** Faircrest Dr, Buda TX 78610

**************@*****.***

CAREER OBJECTIVE

Exploring career opportunities in which I will enjoy and make a difference.

SKILLS

Typing 60+ wpm Microsoft Word/Excel Copy Machine

Ten Key By Touch Fax Machine Photo Printer

Pitney Bose Billing Machine Postage Meter Machine PBX

Telephone Adding Machine Laminating Machine

Camera Raptor Electronic

Hole Punch

Die Cut Machine

QUALIFICATIONS

. Strong background in all facets of Provisioning/Data Entry, Customer

Relation services.

. Outstanding work ethic with a positive attitude.

. Excellent communication skills.

. Flexible, well organized, and multi-tasking individual.

. Team player.

. Great with all type of people including children.

PROFESSIONAL EXPERIENCE

Hays Consolidated School District

Substitute Teacher (9/2008 - present)

Substitute for Elementary Schools and High Schools in the Hays CISD school

district. Substitute in the grade level classrooms, PE, Music, office, or

wherever needed.

Kids Country Corner Daycare, Buda, TX

(June 2007-July 2007 Temporary Position)

. Watched children ages 1 to 11.

. Arts and crafts/school room activities.

. Helped with preparation, serving, and clean up of breakfast and lunch.

. Playground activities.

COLEEN PONTEJOS

512-***-**** 630 Faircrest Dr, Buda TX 78610

**************@*****.***

Westel, Inc., Austin, TX

Local Provisioning and Coordination Mgr (2000 - 2007)

. Managerial duties

. Payroll

. Provisioning which included coordination of complex services.

. Reports and Tracking

. Escalations

Local Service Mgr (1998- 2000)

. Set up Local Services, which includes: customer service;

provisioning process; rate tables; processes and procedures; and

ordering of supplies..

. Provisioned which included installation, disconnection, porting of

lines, moves, directory listings, and feature changes to local

lines.

`Database Supervisor/Mgr (1988-1998)

. Provisioning of long distance services, 800 services, and other various

elements required on a phone line.

. Staffed department to include the testing, hiring, training, and

motivation of employees.

. Performed training presentations to our outside sales force, and new

employees of optional features offered for long distance and 800

services.

. Designed optional services brochure and met with the various vendors to

have professionally designed and printed for Westel customers.

. Ensured all aspects of the provisioning for long distance phone lines,

and 800 services were completed in a timely and efficient manner.

. Set up the 800 Database to allow Westel to provision, perform optional

routing, and porting of numbers.

. Worked reports from various telecommunication companies.

Customer Service/Receptionist/Database/Credit/Billing (1986-1988)

. Performed various duties as assigned.

. Team player to ensure all aspects of each department completed.

. Printed, stuffed, metered, and mailed customer bills, which involved

excessive overtime.

. Checked credit on new applications.

. Entered new customers in to system for billing.

. Answered PBX phone system and transferred or helped customers.

. Handled customer service issues which included verifying charges, trouble

reporting, adds, changes, and disconnection of lines and service.

References

. Sylvia Vera 512-***-****

. Mary Gill 512-***-****

. Carol Wills 512-***-****

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