Customer Service Sales
Resume:
*** ***** *********, ******, ** *****
DEBBIE SACCO-ALTERISIO
***************@*********.*** • Cellular 973-***-****
Sales … Cargo Services … Claims Investigation … Freight Brokerage
Importing and Exporting
PROFILE
• Versatile professional with an 18-year background in the intermodal shipping industry, with emphasis in trucking and rail
transport.
• Diligent in prospecting for accounts and following up on qualified leads for new business. Free to travel.
• Accustomed to a high call volume and actively quoting on full container load (FCL), less than container load (LCL),
automotive, break-bulk, and roll-on/roll-off (ro/ro) cargo.
• Fully knowledgeable of export and import international shipping, compromising documentation, manifests, customs formalities,
and delivery authorization documents (DADs).
• Computer skills include: AS400, EDI system, DXI rate system, Saga, EZ Tariff, Excel, Word, Outlook, AMS system and AES
system.
EXPERIENCE SUMMARY
• •
Import/export operations Freight and routing coordination
• •
Sales lead development U.S. Customs procedures/legalizations
• •
Contract and rate negotiations Pier operations (container movement/demurrage)
• •
Account management Bill of lading processing (oceangoing and ground)
• •
Line hauling freight brokerage Ship ground station (SGS) inspections
• •
Customer service/complaint resolution Accounts payable and receivable processing
• •
Domestic carrier rate negotiations/selection Sales forecasting
• •
Vessel loading and unloading supervision Hazmat certification
PROFESSIONAL BACKGROUND
IDS USA, Secaucus NJ
2010 to 2011
Distribution Services Group
Agent Settlement Specialist
• Reconcile monthly statements/invoices received from overseas offices.
• Communicate with overseas agents to reconcile debit and credits.
• Investigate and follow up on agent receivables to ensure timely receipt of payments. Investigate file discrepancies and/or
losses due to improper cost calculations.
• Generate reconciling entries for settlement.
• Post monthly batch payments and cash receipts received from agents for month end close.
Cali America, SOUTH PLAINFIELD, NJ 2008 to 2009
Specialists in ocean, air freight, and e-commerce
Import India Operations
• Worked closely with agents overseas on import moves from India.
• Monitored import documents and operations.
• Negotiated trucking, clearances and storages charges.
• Routed freight to outports as well as the New York cargo freight station (CFS) for LCLs.
• Performed accounting for end of month file closings and administrative duties relating to financial settlements.
o Developed additional door deliveries and customs clearances.
o Contributed to continued growth of the company by strengthening relationships with all customers,
SHIPCO TRANSPORT, HOBOKEN, NJ 2006 to 2007 and 2000 to 2001
Specialists in ocean, air freight, and e-commerce
Import Supervisor
• Worked closely with agents overseas on import moves from the Far East, India, Malaysia, and Indonesia via Singapore,
Australia, LCL cargo.
• Monitored import documents and operations.
• Negotiated and purchased contracts for trucking, brokerage, and clearances.
• Routed freight to outports as well as the New York cargo freight station (CFS) for LCLs.
• Performed accounting for end of month file closings and administrative duties relating to financial settlements.
o Rehired to rebuild the Far East LCL department. Within 3 months restored business lost due to poor customer
service and in 7 months increased business by 30%.
o Developed additional door deliveries, including outside of the company’s import service, resulting in increased
revenue.
o Contributed to continued growth of the company by strengthening relationships with all customers, which included
face-to-face visits for the Far East trade lane.
HELLMANN WORLDWIDE LOGISTICS, SPRINGFIELD, NJ 2005 to 2006
Sea and air transport services
Sales Assistant at Newark International (EWR) and JFK Airports
• Supported 5 sales representatives, setting up 20 qualified appointments per week for each one for new business development
with top accounts.
• Monitored and expanded the company database by generating leads, assisting with content input and regularly updating
customer records.
• Maintained a consistently high volume of outbound sales calls with continuous follow up, which led to multiple opportunities
with customers and prospects.
• Provided professional service to other departments within the organization, including Sales, Marketing, Customer Support,
and Technical Development.
• Prepared and monitored weekly, monthly, and quarterly sales forecasts to facilitate goal achievements of the sales team.
o Coordinated bimonthly seminars on customs rules for prospective accounts and sold seats at a cost of $395 to $595
per person. Brought in an average of 10 new customers each time the seminars were held at EWR and JFK Airports.
WALLENIUS WILHELMSEN LOGISTICS, WOODCLIFF LAKE, NJ 2002 to 2005
Overseas and domestic cargo distribution company
Import / Export Coordinator
• Coordinated loading and offloading of automotive, break-bulk, and ro/ro cargo to/from Europe, Far East, and Middle East out
of ports in New Jersey and Miami.
• Obtained permits and scheduled cranes in preparation for entry of vessels into Miami port.
o Developed extensive knowledge of the shipping industry, working very closely with overseas agents and U.S.
Customs.
o Assumed increased responsibilities when company downsized.
Prior Experience from 1986 to 2000
Cho Yang Line: Customer Service / South America Vessel Operation
Keystone Terminal: Secretary to the President and handled rail inquiries for the major accounts.
AGFA Corp: Secretary and then promoted to the International Shipping Dept.
:
MGM Trucking: Claims Dept.
Bunker Hill Trucking: Claims, Customer Service and handled Hazardous Cargo.
EDUCATION
U.S. Commercial Service, Newark, NJ – Brokerage license course led by R. Alston
National Business School, Nutley, NJ
CPI Computer School, Paramus, NJ
References upon request
Contact this candidate