Customer Service Sales

484-***-**** Louise G Richardson

************@****.***

** ****** ****

Parkesburg, PA 19365

Professional Skills Summary

Administrative & Operations Professional valued for the ability to

prioritize workload with ease, take initiative, oversee and manage all

office procedures and personnel. Excellent organizational, management, and

customer service skills. Proficient in Microsoft Office, Word, Excel,

PowerPoint, ability to resolve problems, and the ability to maintain good

relationship with peers, other departments,

EMPLOYMENT EXPERIENCE

Servpro of Kennett Square/Oxford, Administrative Assistant/Sales

Representative 09/02 to Present

Performed a variety of office tasks and became familiar with job crews and

their duties. Tracked and logged in work using computer, paper logs, and

communicated with the crew performing the job. Prioritized and managed

workload of jobs and scheduled crews as needed. Kept customers and

insurance companies abreast of daily work activity, Maintained accurate

records of work performed. Thorough knowledge of Microsoft Office

Software.

Promoted to Marketing Representative. Responsible for all sales activities

in assigned region. Follow up on new leads and referrals resulting from

field activity. Maintain current client and potential client

relationships. Resolve client concerns. Participate in marketing events

such as CE classes. Identify opportunities for sales, present key features

and advantages to present and potential clients. Prepare quotes, maintain

correspondences for new and existing customers, and provide

work procedures to customers. Contact customers following sales to ensure

satisfaction and resolve any complaint.

Alpine Access Payment Solution Specialist, Level II (part time, evening

position) 12/07 to 02/10

Began as a payment solution specialist and was then promoted to level II,

escalations. Responsible for delivering customer service in all customer

interactions which included the handling of inbound and outbound customer

service/finance calls, researching repeat caller issues, and also

explaining to customers their current plan and offering a different plan

that would work better for them. Work included multi-tasking in a fast-

paced and changing environment.

A.Duie Pyle/Manifest Biller (part-time evening position)

07/04 to 11/07

Received Bill of Ladings from truck drivers and entered information into

company computer system for billing. Billed approximately 180-200 bills

per evening. This position required both speed and accuracy.

Datastrip, Inc. Office/Operations Manager

01/98

to 8/02

Organized and established Lionville Pennsylvania and assisted in

establishing Shelton, Connecticut offices. Responsibilities included daily

operations of offices to ensure smooth operation at both locations.

Maintained and reconciled all bank accounts, vendor accounts, scheduled and

processed all payments. Assisted in employee benefit package which

included Family and Medical Leave Act, workers compensation laws, and the

like. Administrative Assistant to President/CEO and CFO, and was

administrator of 401K plan and CobraServ (accounting software).

Established a purchasing procedure, maintained customer records, quotes,

sales records, and sales commissions. Thorough knowledge of Microsoft

Software. Reserved booth space, ordered all relevant accessories for the

booth such as furniture, electric, product. Worked with local designer for

graphics, shipped booth to shows, and set up booth for local shows.

Donaldson Company, Inc., /Customer Service Supervisor

09/92 to 12/98

As customer service supervisor responsibilities included managed,

organized, directed, and prioritized the daily office functions and

workloads to meet deadlines and customer needs. Supervised customer service

personnel including recruitment, training, performance management, and

disciplinary action. Coordinated credit negotiations and discrepancies,

developed and provided sales booking reports for managers. Coordinate the

order entry process and acted as primary interface between customer,

manufacturing, and corporate staff. Maintained and secured all quotes,

customer data, and sales records. Coordinated and prepared sales quotes,

proposals, and quoted pricing on products, accessory, and replacement

filters to current and potential customers. Maintained the order flow of

$12-14 million in sales.

EDUCATION

Immaculata University - Bachelors Degree in Business

Penn College, Williamsport, PA, Associate Degree in Business Secretarial

Science

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