Customer Service Design

D iane Erickson

***** **** ****** ****. ** • East Bethel, Minnesota 55011

Cell: 763-***-**** • E-mail: ***********@*****.***

QUALIFICATIONS PROFILE

Accomplished and creative Graphic Designer/Production Artist with commercial design, project

management, and print coordination background. Demonstrated capacity for orchestrating commercial design

projects, restructuring and improving production processes, and assuring compliance with demanding deadlines

and quality requirements. Multi-focused and versatile coordinator with special focus on design enhancement

and photo-touching and emphasis on quality, accountability, and customer service excellence.

TECHNICAL & CORE COMPETENCIES

Applications: Macintosh OS, InDesign, Photoshop, Illustrator, QuarkXPress, Acrobat, Dreamweaver,

HTML, Microsoft Office, Cascading Style Sheets

Design Areas: Catalogs, Print Ads, Course Catalogs, Education Textbooks, Logos, Direct Mail, Brochures,

Trade Show Booth Design & Signage, Motion Graphics, Greeting Cards, Catalog Inserts,

Business Cards, Flyers, Envelopes, Letterheads, Customer Stamps, Collateral Marketing

Skill Sets: Advertising Design, Layout & Production, Project Management, Typography, Prepress

Production, Project Planning, Client Presentations & Project Reviews, Vendor & Supplier

Sourcing & Management, Photo Manipulation, Writing & Editing, Proofing

CAREER HISTORY

Celarity, Bloomington, Minnesota, 2009 - Present

Graphic Designer/Production Artist

• Orchestrated layout and design process and executed numerous product catalog design projects

• Photo-touched, manipulated, and enhanced greeting card images for four Deluxe Corporation divisions

Creatis, Minneapolis, Minnesota, 2005 - Present

Graphic Designer/Production Artist

• Converted QuarkXPress files to InDesign via Mac and PC platforms for Medical Arts Press account

• Designed course catalogs, inserts, brochures, direct mail, and collateral marketing materials for the

University of Minnesota Continuing Education Department

• Collaborated with Greer & Associates, a branding communications agency, and created and produced

mock-ups and product packaging designs for a commercial wine producer

• Partnered with TKDA Project Team, and orchestrated the layout, printing, assembly, and final production

of twenty 24 to 28-page proposal books for numerous prospective clients

DianeEDesign, East Bethel, Minnesota, 2001 - 2005

Freelance Designer/Production Artist

• Consulted with commercial clients, defined product requirements and preferences, created, presented, and

marketed compelling logo, business cards, brochures, and print-ad designs, and consistently achieved high

level of client satisfaction

• Designed revenue-generating print ads for St. Francis newspaper

• Collaborated with Trend Enterprises Design Team, attended planning meetings, strategized/defined product

placement and ad layout requirements, and facilitated the design and production of three 172-page catalogs

• Evaluated and structured page layouts, assured compliance with color, quality, typography, image, and

messaging specifications, and consistently surpassed design, quality, and schedule objectives

• Designed and produced page layouts and press-ready copy for three 700 to 800-page textbooks for Pearson

Education, and assured textbook content accuracy and consistency

D iane Erickson Page Two

CAREER HISTORY

Deluxe Corporation, Shoreview, Minnesota, 1985 - 1998

Form & Check Design Artist

• Utilized QuarkXPress, Illustrator, and Photoshop, managed prepress and production processes, and

designed and produced checks, collateral materials, direct-mail and ATM cards for the Prepress Department

• Served in Plate Room Department, managed stripping and plating processes, and facilitated the production

of 100 daily orders for commercial clients

• Championed/recommended a workflow restructure strategy, reduced job changeovers, optimized workflow

efficiencies, and reduced labor costs by $20,000 annually

EDUCATION

Hennepin Technical College, Brooklyn Park, Minnesota

• Associate of Applied Science Degree, Graphic Design

• GPA: 3.96

• Women of Wisdom Scholarship, President’s List of Achievements, Student-of-the-Semester Award

PROFESSIONAL CERTIFICATIONS & DEVELOPMENT HIGHLIGHTS

• Certified National Council Member of the Women’s Business Enterprise

• Web Design Program, Century College, 2010

COMMUNITY PARTICIPATION

• Feed My Starving Children Volunteer, 2011

• Meals on Wheels Volunteer, 2010

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