Customer Service Sales
Resume:
Melissa Havner
*** ***** ***** ***, **** Point, NC, 27262
**********@********.****.***
Healthcare Professional
More than 7 years successful experience in customer service and support
•
Profile
with recognized strengths in account maintenance, problem solving and
trouble shooting and planning/implementing proactive procedures and
systems to avoid problems in the first place.
1. Posses’ solid computer skills.
2. Excellent working knowledge using both IBM and Mac systems;
Microsoft Excel, WordPerfect, Microsoft Word, PowerPoint, Windows
XP/98, MS Word, Internet Skill.
3. Medical Terminology, Med Soft, ICD 9 Codes, Medical Office
Procedures, Pharmacology, Phlebotomy, Anatomy/Physiology,
Pathology.
4. Ability to train, motivate and supervise customer service employees.
5. A team player, acknowledged as “Quality Customer Service
Professional.”
6. Develop plan, conduct audits and variance analyses, process payroll.
Seeking a position in the capacity of Medical Assisting with a general
Objective •
business or medical office environment, bringing the following experience,
skills and attributes. Extensive experience working in the general public, call
centers, medical office settings. Interface well with others at all levels
including patrons, patients, professionals and students. Caring and
hardworking with excellent interpersonal communications, customer service
and office support skills.
Furniture land South, Jamestown, NC 2005 –2010
Employment
Customer Service Representative/Delivery Coordinator
1. Work with 200 sales professionals covering worldwide
scheduled deliveries. Responsible for individual and
corporate accounts.
1. Support sales reps in opening new accounts and
upgrading existing contracts. Scheduling furniture
deliveries to various parts of the United States
2. Quickly and effectively solve customer challenges.
3. Maintain quality control/satisfaction, records, constantly
seeking new ways to improve customer service.
Sears Marketing Call Center, High Point, NC 2003
2005
Customer Service/ Sales Support
1. Trained new customer service employee’s one sales
techniques and customer service etiquette.
2. Silent monitored customer service representatives to
ensure total customer service and quality assurance.
3. Dealt with escalated calls from customer service.
4. Accounts payable and receivable
ECPI University and School of Health Science. Greensboro, NC 2011
Education
Associate of Applied Science: Healthcare Administration
Contact this candidate