Customer Service Representative

JONATHAN EARL HOWARD

** ******** ** * **** Point CA, 92629 * 949-***-**** * **********@*****.***

ED U C A T I O N

UNIVERSITY PHOENIX, Fresno/Costa Mesa, CA May 2010

Masters of Business Administration (GPA 3.4)

CALIFORNIA STATE UNIVERSITY, Fresno, CA May 2007

Kinesiology (GPA 3.1)

Key Related Courses

● Accounting Business law

●

● Statistics & Research Quantitative Reasoning for Business

●

● Operations Management Strategic Implementation and Planning

●

RELEVANT EXPERIENCE

VERIZON WIRELESS 02/2010 - 08/2011

Customer Service Representative

Serve as the front-line contact for customers with questions about their wireless device or carrier.

● Problem solved scenarios from technical, billing or network inquires.

● Created “win-win” situations for the customer and the company through negotiation.

● Exceed sales and quality metrics.

S ELF EM PLO YE D 06/2007 - 02/2010

Clinical Physiologist Consultant

Developed and evaluated programs for individuals and organizations.

● Maintained a solid system that allowed clients to meet and maintain goals.

● Established a reputation among clients resulting in a steady referral system.

SAINT AGNES MEDICAL 01/2006 - 05/2006

Internship

Selected by the Director of Operations to coordinate a team that developed and implemented the

Employee Fitness Program.

● Developed an environment that was conducive for exercise in which employees looked forward to

accomplishing new and realistic goals for improvement.

● In conjunction with a team marketed and established the program as an asset to the volunteers

and employees of the hospital.

CURRENT RESEARCH

Gender Ideologies and Consumer Satisfaction and Capitalizing on the different structural

●

quadrants.

Generational differences in cognitive development in relation to workplace performance.

●

ADDITIONAL WORK HISTORY

Clinical Physiologist SADDLEBACK HEART INSTITUTE 08/2009 -- 03/2010

Student Tutor SELF EMPLOYED 08/2002 -- 11/2006

Contact this candidate