Supply Chain Customer Service

DUARTE FRANCA

Phone: 951-***-**** *********@*****.***

QUALIFICATIONS

Experienced Management Professional with more than 20 years of

experience leading efficient, high tech inventory and production

processes. Known for hands-on management, creating positive work

environments, lowering turnover, developing metrics, and implementing

KAIZEN and JIT processes. Extensive background in operations planning,

supply chain, and lean manufacturing implementation for medium to large

companies in Aerospace, Electronics, and High Technology manufactured

goods. Expert in cost reduction and improving manufacturing quality.

Superior interpersonal and communication skills in multi-cultural

facilities. Solid knowledge of various WMS applications, including SAP

and RMA Siebel Management Software. Experienced with SOX, OSHA, and

FCC regulations. Business conversant in Spanish and Portuguese

SPECIAL QUALIFICATIONS

Lean Manufacturing

Multi-Site Management

High Volume Manufacturing

Process Improvement

Six Sigma Implementation

Supply Chain & JIT Optimization

Performance Metrics & Evaluation

Kan Ban and Pull System

Technical Manufacturing

CAREER ACHIEVEMENTS

Lean Manufacturing: Championed and won full workforce acceptance of

operational cost cutting lean manufacturing principles at APW.

Just-In-Time Inventory: For National Fulfillment, implemented

organizational processes and gained supplier adherence to just-in-time

philosophy. Convinced top management to transition from bulk building

model to a demand/just in time based model.

Employee Retention: At National Fulfillment implemented policy of

employee inclusion reducing workforce turnover.

ERP Inventory Control: Collaborated with IT and spearheaded

implementation of new ERP inventory control process at Syntax Brillian.

This process greatly assisted Sales in forecasting and was designed to

comply with FCC regulations and adhere to SAP inventory control

guidelines.

Six Sigma Consultant: At American Condenser, had the responsibility to

implement a universal quality and process culture change. The main

focus was on time deliveries and order picking accuracy. Facility

originally would process incoming orders within a 15 day time period,

which was reduced to 48 hours order processing. Order accuracy

processing went from a 60% accuracy level to a 99% fill rate level at

the end of my contract, which improved customer satisfaction and

backorders levels.

PROFESSIONAL EXPERIENCE

Business Operations Consulting

* AMERICAN CONDENSER AND COIL Co., GARDENA,CA 10/10-Present

* Warehouse and Distribution Consultant.

* Co. was facing a challenge to reduce inventory of 176'k items, move

it's operation from a 60'K location to a 25'K warehouse in preparation

to a operational shift to the east coast.

* I was required to immediately provide operational visibility, change

Co. culture and implement clear and concise distribution process at

their Gardena location, while reducing inventory to targeted levels.

Planned and implemented physical inventory move with minimal

operational interruptions.

* CITY OF NORCO, NORCO, CA 7/10-10/10

* Continuous Improvement Consultant to the City's HR Department.

* Reformulated basic hiring processes, in order to reduce high

turnover. Developing a new hiring training manual for supervisors and

managers, with the intent to enhance their interviewing skills.

*

* KING INDOOR SPORTS INC., Long Beach, CA. 1/09-6/10

* Process Improvement/Community Outreach Consultant to a large soccer

training and recreational facility.

* Expanded sports sponsorship and project partnerships and provided

assistance with proposal writing.

* Represented management during community meetings and program

presentations.

* Facilitated office and customer service improvements.

* CHRISTINA COSMETICS INC. Camarillo, CA. 4/08-12/08

* Production Process Consultant to the company's supply chain team.

* Implemented a bin system in combination with a pull system and

refocused suppliers on JIT availability.

* Achieved 46% savings on supplies and storage costs for the client,

improved on-time finished product deliveries and significantly reduced

charge-backs.

SYNTAXBRILLIAN CORPORATION, Industry, CA 2007-2008

Manufacturing Manager

* Oversaw high paced, high tech manufacturing and repair operations for

65 inch LCD HDTVs.

* Supervised 25 technicians and engineers in manufacturing (50 units

per day) and 45 technicians in the repair center (250 units per day).

* Coordinated activities among engineers, programmers, fabrication

process engineers, global manufacturing specialists, inventory control

specialists, and SOX compliance specialists.

* Established daily production goals.

* Managed lean manufacturing activities and process, which included

daily interaction with supply chain technicians.

* Provided daily and weekly production reports as well as repair

analysis and projections for consumer care management.

* Wrote and submitted performance reviews for all technicians,

engineers, and permanent employees as well as for all temporary

personnel.

NATIONAL FULFILLMENT INC, Rancho Dominguez, CA 2003-2007

General Manager

* Directed and created daily plan of action for the warehouse and

operations center.

* Trained and mentored warehouse personnel.

* Created and maintained a participative work environment and provided

employees with the appropriated tools to ensure empowerment matched

responsibilities.

* Achieved goals for a cost efficient warehouse operation in the areas

of quality, productivity and employee job ownership.

* Wrote and submitted performance reviews for all permanent and

temporary personnel.

APW ELECTRONICS, Anaheim, CA 1997-2003

Manufacturing Supervisor

* Supervised 50 production personnel in ISO 9001 environment utilizing

JIT and KAIZEN practices.

* Oversaw all aspects of the manufacturing and production processes and

determined daily goals.

* Established Supply Chain metrics with existing material suppliers and

service providers.

* Oversaw safety and production training programs and enforced CAL OSHA

regulations.

* Reviewed performance for permanent and temporary personnel.

EDUCATION AND TRAINING

CAL. STATE FULLERTON, Fullerton, CA

Currently Enrolled on the Six Sigma Extension Certification Program-

2010

LONG BEACH CITY COLLEGE, Long Beach, CA

Courses in Business Technology & Network Security, 2006

FULLERTON COLLEGE, Fullerton, CA

Courses in Production Management, Metallurgy, Welding Technology, 1997

Certified ISO 9001, 1999, completed

5S Process Training, 1999, completed

* Operations Lean Process Waste reduction in the workplace, process

improvement. Employee Liaison, Conflict Mediator.

* Courses in: Conflict Management, Sexual Harassment Prevention

* Volunteer Work: Coach Soccer for underprivileged kids in the City of

Bellflower at Hollywood Sports Park, servicing the cities of Paramount,

Compton, Downey, Bellflower and other surrounding areas, for the past 6

years.

Contact this candidate